Dutch-Speaking Customer Advisor

1 semana atrás

Lisboa, Lisboa, Portugal ALIGN Tempo inteiro 24 000 € - 48 000 € por ano

Are you a highly motivated and
fluent Dutch speaker
looking for an exciting career opportunity abroad? Join our dynamic, international team in
sunny Lisbon, Portugal
, and become a dedicated
Customer Advisor
for a leading brand in
Small Household Appliances
This is an on-site role, and we offer a comprehensive relocation package to help you settle in.

The Role: Customer Advisor

As a Customer Advisor, you will be the main point of contact for our Dutch-speaking customers, providing exceptional support and advice regarding a range of small household appliances (e.g., coffee machines, vacuum cleaners, blenders, irons). Your primary focus will be resolving inquiries efficiently and ensuring customer satisfaction.

Key Responsibilities

  • Provide multi-channel support (phone, email, chat) to customers in the Dutch market.
  • Answer questions related to product features, troubleshooting, warranties, and repairs for small household appliances.
  • Log all customer interactions accurately and maintain detailed records in the company database.
  • Escalate complex technical issues to specialized teams when necessary.
  • Strive to achieve first-contact resolution for customer issues whenever possible.
  • Maintain a high level of product knowledge and stay updated on new appliance models and company policies.

What We're Looking For

  • Language Proficiency:

  • Native or Fluent Dutch (C2 level) is essential.

  • Good working proficiency in English (B2 level or higher) to communicate internally within the international team.

  • Customer Focus: Excellent communication, interpersonal, and problem-solving skills with a genuine desire to help customers.

  • Technical Aptitude: Comfort with technology and the ability to explain technical troubleshooting steps clearly.

What Will Set You Apart

  • Prior professional experience in a customer service, call center, or technical support role is a plus, but not mandatory. Full training will be provided
  • Familiarity with CRM software (e.g., Salesforce, Zendesk).

Working Model and Shifts

  • Location: On-site in Lisbon, Portugal.
  • Working Days: Monday to Saturday, including Portuguese bank holidays.
  • Working Hours: Shifts will fall within the hours of 08:00 AM – 06:00 PM (Portuguese time).
  • Days Off: You will receive two days off per week: Sunday and one rotational day during the week.
  • Equipment: All necessary work equipment will be provided by the company.

Benefits and Perks

We offer a highly attractive package designed to support your move and career growth:

  • Financial Security: Competitive base salary, meal allowance, and transport allowance.
  • Well-being: Private health insurance coverage.
  • Career Growth: Opportunities for professional development and career advancement within the company.
  • International Environment: The chance to work and socialize in a diverse, multinational setting in a beautiful European capital.

Relocation Package (For Non-Local Candidates)

For candidates relocating to Lisbon, we provide a smooth transition with our comprehensive package:

  • Flight Reimbursement: Reimbursement of your initial flight ticket to Lisbon.

  • Accommodation: A private room in a shared company apartment is provided for a maximum period of 12 months.

  • Cost: A contribution of €280 per month will be deducted from your gross salary.

Ready to start your adventure in Lisbon? Apply now

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