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Dutch-Speaking Customer Advisor
3 semanas atrás
Are you a highly motivated and
fluent Dutch speaker
looking for an exciting career opportunity abroad? Join our dynamic, international team in
sunny Lisbon, Portugal
, and become a dedicated
Customer Advisor
for a leading brand in
Small Household Appliances
This is an on-site role, and we offer a comprehensive relocation package to help you settle in.
The Role: Customer Advisor
As a Customer Advisor, you will be the main point of contact for our Dutch-speaking customers, providing exceptional support and advice regarding a range of small household appliances (e.g., coffee machines, vacuum cleaners, blenders, irons). Your primary focus will be resolving inquiries efficiently and ensuring customer satisfaction.
Key Responsibilities
- Provide multi-channel support (phone, email, chat) to customers in the Dutch market.
- Answer questions related to product features, troubleshooting, warranties, and repairs for small household appliances.
- Log all customer interactions accurately and maintain detailed records in the company database.
- Escalate complex technical issues to specialized teams when necessary.
- Strive to achieve first-contact resolution for customer issues whenever possible.
- Maintain a high level of product knowledge and stay updated on new appliance models and company policies.
What We're Looking For
Language Proficiency:
Native or Fluent Dutch (C2 level) is essential.
Good working proficiency in English (B2 level or higher) to communicate internally within the international team.
Customer Focus: Excellent communication, interpersonal, and problem-solving skills with a genuine desire to help customers.
- Technical Aptitude: Comfort with technology and the ability to explain technical troubleshooting steps clearly.
What Will Set You Apart
- Prior professional experience in a customer service, call center, or technical support role is a plus, but not mandatory. Full training will be provided
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
Working Model and Shifts
- Location: On-site in Lisbon, Portugal.
- Working Days: Monday to Saturday, including Portuguese bank holidays.
- Working Hours: Shifts will fall within the hours of 08:00 AM – 06:00 PM (Portuguese time).
- Days Off: You will receive two days off per week: Sunday and one rotational day during the week.
- Equipment: All necessary work equipment will be provided by the company.
Benefits and Perks
We offer a highly attractive package designed to support your move and career growth:
- Financial Security: Competitive base salary, meal allowance, and transport allowance.
- Well-being: Private health insurance coverage.
- Career Growth: Opportunities for professional development and career advancement within the company.
- International Environment: The chance to work and socialize in a diverse, multinational setting in a beautiful European capital.
Relocation Package (For Non-Local Candidates)
For candidates relocating to Lisbon, we provide a smooth transition with our comprehensive package:
- Flight Reimbursement: Reimbursement of your initial flight ticket to Lisbon.
Accommodation: A private room in a shared company apartment is provided for a maximum period of 12 months.
Cost: A contribution of €280 per month will be deducted from your gross salary.
Ready to start your adventure in Lisbon? Apply now
