Dutch-Speaking Customer Advisor

Há 6 dias

Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

Are you fluent in Dutch and English and ready to start a rewarding career in the vibrant city of Lisbon? Join a leading international insurance company and become a crucial part of our customer support team

This is an on-site position based in our modern Lisbon office. We are looking for motivated individuals to provide exceptional service and support to our Dutch-speaking clientele.

Start Date: January 8, 2026 Your Responsibilities:
  • Customer Communication: Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat.
  • Information & Advice: Answer queries related to insurance policies, claims, coverage, and documentation with clarity and professionalism.
  • Problem Resolution: Effectively troubleshoot and resolve customer issues and complaints, ensuring a high level of satisfaction.
  • Documentation: Accurately document all customer interactions and transactions within the company's systems.
  • Team Collaboration: Collaborate with other departments to ensure a seamless and efficient customer experience.
  • Adherence to Standards: Maintain a deep understanding of company policies, procedures, and relevant insurance regulations.
Essential Requirements (Must-Haves):
  • Language Proficiency:
    • Dutch: Fluent (written and spoken) - Native or C1/C2 equivalent.
    • English: Business proficiency (B2 level minimum).
  • Eligibility to Work: Valid documentation allowing you to work in Portugal:
    • EU Citizenship
    • Residency Card (must be valid for more than one year)
    • Refugee Card
Desirable Skills (Good to Have):
  • Experience: Prior experience in customer service, call centers, or the insurance/financial sector is beneficial, but not mandatory. We are happy to train motivated candidates
  • Soft Skills: Strong communication, active listening, problem-solving abilities, and a customer-focused mindset.
Work Environment & Conditions:
  • Location: On-site in Lisbon, Portugal.
  • Work Schedule: Monday to Friday (including bank holidays).
  • Shifts: Rotational shifts between 07:30 AM and 08:00 PM.
  • Days Off: Weekends (Saturday and Sunday).
  • Equipment: All necessary work equipment (computer, headset, etc.) will be provided by the company.
Compensation & Benefits:

We offer a highly competitive package to ensure your success and well-being:

  • Competitive Monthly Salary.
  • Performance Bonus based on achieved targets.
  • Attendance Bonus recognizing your commitment.
  • Meal Allowance/Voucher to support your daily expenses.
  • Private Health Insurance coverage.
  • Relocation Package to assist you in moving to beautiful Lisbon.
  • Exceptional Career Growth Opportunities within a global company.
  • Ongoing Training and Professional Development.
Relocation Support:

We understand moving to a new country is a big step Our Relocation Package is designed to ease your transition to Lisbon. Details will be discussed during the interview process.

Ready to take the next step in your career? Apply Today

  • Dutch-Speaking Customer Support Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Join our international team in Lisbon and be the voice of our leading global insurance company We are seeking a dedicated and enthusiastic individual to provide exceptional support to our Dutch-speaking clients. About the Role As a Dutch-Speaking Customer Support Specialist, you will be the primary point of contact for our policyholders in the Dutch market....

  • Dutch Customer Advisor in Lisbon

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Grow Your Career in Customer Advisor ExcellenceDo you enjoy helping others and turning questions into positive experiences? We're looking for a customer-first Customer Advisor to join a dynamic team. If you thrive in a fast-paced environment and solve problems with empathy, clarity, and professionalism, this role could be a great fit.Role Overview:As a...

  • German-Speaking Customer Advisor

    Há 6 dias

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Start Date: January 8, 2026 Location: Lisbon, Portugal (On-site) Are you a highly motivated and customer-focused individual with fluent German and English skills? Join our dynamic, international team in the vibrant city of Lisbon as a German-Speaking Customer Advisor This is a fantastic opportunity to start or advance your career in a supportive environment...

  • Customer Support Representative – Dutch

    Há 6 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support Representative – Dutch | Lisbon (On-site) Start or grow your career in customer support with an on-site role based in Lisbon.This opportunity is open to candidates with or without prior experience, offering structured shifts and a possible signing bonus. Position Details Location: LACS Santos, LisbonWork Model: On-siteStart Dates:...

  • Dutch speaking Customer Support Specialist for Lisbon

    Há 6 dias

    Lisboa, Lisboa, Portugal The lemon Consulting Tempo inteiro

    Position: Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)Identify issues the clients are facing, handle complaints, provide solutions and alternatives,...

  • German-Speaking Customer Service Advisor – Airline Industry

    1 semana atrás

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    We are hiring German-speaking Customer Service Advisors to join a leading international airline company in Lisbon. In this role, you will support airline customers across multiple channels, ensuring a smooth, professional, and customer-focused experience throughout their journey. This is an excellent opportunity for candidates interested in travel, aviation,...

  • Customer Service Advisor – Insurance

    Há 5 dias

    Lisboa, Lisboa, Portugal CBTalents Tempo inteiro

    Company:Insurance CompanyLocation:Lisbon, PortugalWork Model:On-siteStart Date:08 January 2026Job DescriptionWe are looking for aGerman-speaking Customer Service Advisorto join an international insurance project in Lisbon. You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent customer...

  • Dutch Customer Support in Lisbon- Monday to Friday

    Há 6 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Dutch and English speakers- Customer Support – Lisbon Location: Lisbon Language Requirement: Native or fluent Dutch (C1/C2) and proficient English (B2+) Provide high-quality support via phone, chat, and email to cardholders and merchants Assist with card activation, balance checks, PIN issues, blocked cards, and account access Support users with payments,...

  • On-Site Customer Service Specialist: Dutch

    Há 5 dias

    Lisboa, Lisboa, Portugal Jobsonboard Tempo inteiro

    oin Our Global Consumer Support Team in Sunny LisbonAre you passionate about cutting-edge consumer electronics and ready to build your career in a vibrant, international environment? We are seeking enthusiastic and highly communicative individuals fluent in both Dutch and English to join our dedicated Customer Service Specialist team in Lisbon, Portugal....

  • On-Site Customer Service Specialist: Dutch

    Há 5 dias

    Lisboa, Lisboa, Portugal JoB Training & Coaching Tempo inteiro

    oin Our Global Consumer Support Team in Sunny LisbonAre you passionate about cutting-edge consumer electronics and ready to build your career in a vibrant, international environment? We are seeking enthusiastic and highly communicative individuals fluent in bothDutch and Englishto join our dedicated Customer Service Specialist team in Lisbon, Portugal. This...