Customer Service Advisor – Insurance
Há 2 dias
Company:
Insurance Company
Location:
Lisbon, Portugal
Work Model:
On-site
Start Date:
08 January 2026
Job Description
We are looking for a
German-speaking Customer Service Advisor
to join an international insurance project in Lisbon. You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent customer experience.
Responsibilities
- Handle inbound customer contacts via phone and digital channels
- Provide accurate information related to insurance products and services
- Resolve customer queries efficiently and professionally
- Maintain detailed and accurate records in internal systems
- Ensure compliance with quality and service-level standards
Schedule
- Monday to Friday (including bank holidays)
- Rotational shifts between 07:30 AM – 08:00 PM
- Days off: Weekends
Contract
- Fixed-term contract (CDD): 6 months
Salary & Bonuses
- Base Salary: €1,100 gross x 14 months
- Performance Bonus: €100 x 12 months
- Complexity Bonus: €100 x 11 months
Important Note on Bonuses:
Payment of each bonus instalment is conditional on the employee maintaining
less than 6% unjustified absenteeism
in the month prior to the payment.
These bonuses
must not be presented as part of the fixed monthly salary
, as eligibility depends on meeting the attendance condition.
Benefits
- Meal Allowance: €7.63 per working day
Health Insurance:
Available from Day 1 (employee pays a monthly contribution)
- Becomes free after 6 months of contract
Candidate Requirements
- Fluent German (C1/C2) and good command of English
- Customer-oriented mindset and strong communication skills
- Ability to work on-site in Lisbon
Accepted Documents
- EU ID
- Residence Card
- Manifestação de Interesse
- Visa Type D + NIF
Relocation & Location Conditions
Lisbon only
Relocation from outside Portugal:
Room in a shared apartment for up to 12 months
- Rent: €280/month, utilities included
Amount discounted directly from payslip
Remote positions (if applicable):
Candidates must already live in mainland Portugal
- Not available for island residents
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