Customer Service Advisor – Insurance

2 semanas atrás


Lisboa, Lisboa, Portugal CBTalents Tempo inteiro

Company:
Insurance Company

Location:
Lisbon, Portugal

Work Model:
On-site

Start Date:
08 January 2026
Job Description
We are looking for a
German-speaking Customer Service Advisor
to join an international insurance project in Lisbon. You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent customer experience.

Responsibilities

  • Handle inbound customer contacts via phone and digital channels
  • Provide accurate information related to insurance products and services
  • Resolve customer queries efficiently and professionally
  • Maintain detailed and accurate records in internal systems
  • Ensure compliance with quality and service-level standards

Schedule

  • Monday to Friday (including bank holidays)
  • Rotational shifts between 07:30 AM – 08:00 PM
  • Days off: Weekends

Contract

  • Fixed-term contract (CDD): 6 months

Salary & Bonuses

  • Base Salary: €1,100 gross x 14 months
  • Performance Bonus: €100 x 12 months
  • Complexity Bonus: €100 x 11 months

Important Note on Bonuses:
Payment of each bonus instalment is conditional on the employee maintaining
less than 6% unjustified absenteeism
in the month prior to the payment.

These bonuses
must not be presented as part of the fixed monthly salary
, as eligibility depends on meeting the attendance condition.

Benefits

  • Meal Allowance: €7.63 per working day
  • Health Insurance:

  • Available from Day 1 (employee pays a monthly contribution)

  • Becomes free after 6 months of contract

Candidate Requirements

  • Fluent German (C1/C2) and good command of English
  • Customer-oriented mindset and strong communication skills
  • Ability to work on-site in Lisbon

Accepted Documents

  • EU ID
  • Residence Card
  • Manifestação de Interesse
  • Visa Type D + NIF

Relocation & Location Conditions
Lisbon only

  • Relocation from outside Portugal:

  • Room in a shared apartment for up to 12 months

  • Rent: €280/month, utilities included
  • Amount discounted directly from payslip

  • Remote positions (if applicable):

  • Candidates must already live in mainland Portugal

  • Not available for island residents

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