Customer Support Specialist

3 semanas atrás

Lisboa, Lisboa, Portugal AnyDesk Software Tempo inteiro
Lisbon, Lisbon, Portugal

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology

What we are looking for:

To support us on our mission, we are looking for a motivated, passionate, high-energy, and results-oriented Customer Support Specialist to join our customer facing team. In this role, you will be the first point of contact for our valued customers, providing exemplary customer support and delivering outstanding customer experience. You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who is looking to start a career in Customer Support and is passionate about delivering exceptional service to customers. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.

Responsibilities:

- Handle inbound customer calls professionally and efficiently, addressing inquiries, troubleshooting issues, and providing timely resolutions.
- Assist customers in navigating our products, services, and online platforms.
- Document customer interactions and feedback for continuous improvement.
- Provide product information and benefits to potential customers, converting inquiries into sales and passing them on to the respective department.
- Stay up to date on product features, updates, and industry trends to provide accurate information to customers.
- Collaborate with the sales and product teams to enhance product knowledge and effectively communicate value propositions.
- Maintain accurate and up-to-date records of customer interactions, sales, and relevant metrics.

Basic Qualifications:

- Very strong ability to listen attentively, apply logic and reason, follow through, can-do attitude, and exceptional communication skills both written and verbal.
- Easy to work with.
- Sense of urgency.
- Familiarity with CRM systems.
- Adaptability and resilience in a fast-paced environment.
- Basic computer skills and proficiency in using sales-related software.
- Excellent written and verbal communication skills in French and English are mandatory; any other languages are a plus.

Preferred Skills and Experience:

- Familiarity with technology-related products is a plus.
- Experience in a similar industry.
- Positive attitude and willingness to learn and adapt to changing business requirements.

What we offer:

- Potential for personal and professional development.
- A fun, creative, and supportive team.
- Be part of a fast-growing company with a lot of opportunity for advancement.

Are you ready for exciting tasks in an agile work environment with both professional and collegial atmosphere? Apply now Your contact person is Minh Anh Cao, Talent Acquisition Specialist.

AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That's exactly why we're looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

#J-18808-Ljbffr

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