Customer Solutions Expert, Spanish speaker
Há 4 dias
Customer Solutions Expert, Spanish speaker, Lisbon
Client: Pipedrive
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: 32dc61a086cb
Job Views: 2
Posted: 15.03.2025
Expiry Date: 29.04.2025
Job Description:
We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. Are you passionate about helping people and creating a positive impact? Pipedrive is seeking a Spanish-speaking customer solutions expert to join our customer solutions team in our Lisbon office. In this role, you'll work alongside a dedicated support team to resolve customer questions and queries, contributing to our mission of turning customers into loyal fans.
Your new adventure:
1. Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner
2. Assist customers via live chat and on the telephone
3. Collaborate with other teams like product management and engineering to stay abreast of Pipedrive's latest features
4. Identify the root causes of customer issues and offer appropriate solutions
5. Help Pipedrive grow by turning both existing and new customers into loyal fans, taking any conversation as an opportunity to help retain and grow our customer base
Does this sound like you?
1. Fluency in English and Spanish (spoken and written)
2. Great customer service skills such as active listening, responsiveness, and thorough follow-through further escalation
3. Excellent interpersonal and communication skills
4. Soft skills focused on risk management and negotiation
5. Comfortable multitasking and managing several customer interactions simultaneously
6. Familiarity with email systems, including filtering, spam management, and integration is a plus
7. Basic knowledge of sales processes, including leads, opportunities, and deal tracking is a plus
8. Experience in a customer-facing role (preferred)
9. Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
10. Confident using helpdesk tools like Intercom, Freshdesk, Zendesk, among others
Why Pipedrive?
1. People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome.
2. Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change.
3. We've got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people.
4. Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability.
5. Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work.
For this role, we anticipate a total compensation range of 21,000€–25,000€ gross per year, depending on your experience and qualifications. This includes a shift allowance, meal allowance (paid via meal card) and access to our FlexBen program (flexible benefits tailored to your needs).
Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship.
#LI-Hybrid #LI-MM1
We're on the lookout for a Spanish-speaking customer solutions expert to assist our amazing customers and strengthen our Lisbon support team. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
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