Professional Services Consultant- Italian Speaker

Professional Services Consultant – Italian Speaker

Guesty is an all‑in‑one platform helping hospitality businesses worldwide to automate, optimise and scale their operations. We’re a fast‑growing global startup transforming the industry from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more—Guesty empowers property managers to deliver top‑tier guest experiences while running more efficient, data‑driven operations. We’re proud to have over 900 team members across 16 countries working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, impact‑driven environment, we’d love to hear from you.

As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer‑related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

Responsibilities

- Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.

- Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.

- Configuration & Optimization: Customize and optimise account settings to meet specific client requirements, ensuring a tailored experience for each customer.

- Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximise their usage of the Guesty platform.

- Follow‑Up: Maintain regular follow‑ups with customers throughout the onboarding process, helping them increase their engagement and utilisation of the Guesty product.

- Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.

- Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.

- Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.

- Customer Needs Assessment: Understand customer business and technical needs, offering optimised configurations and best practice recommendations.

- Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.

- Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience.

- Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.

- Escalation Handling: Address escalated customer‑side issues in coordination with the Customer Success Manager, involving the Customer Experience team to solve technical issues promptly.

Requirements

- Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.

- Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem‑solving and decision‑making. Degree in a STEM field or relevant technical work experience.

- Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities.

- Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting.

- Culture Fit: Humble, eager to learn, self‑motivated, proactive team player with a positive work ethic and ambitious attitude.

- Time Management: Effective time‑management skills, with the ability to handle multiple tasks simultaneously.

- Adaptability: Quick to learn new products and technologies, staying updated with industry trends.

- Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.

- Technical Tools: Intermediate proficiency in Google Suite, with a requirement for Excel skills.

- Native/Fluent Italian – Must

Nice to Have

- Accounting Knowledge: Understanding of basic trust accounting, balancing ledgers, reporting, and bank reconciliations.

- Experience with Salesforce is a plus.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, colour, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

#J-18808-Ljbffr