Customer Success Assistant | Signage

Há 6 dias

Maia, Portugal Nonius Tempo inteiro

Job Description

We are looking for a Customer Success Assistant to support clients using our Signage solution throughout their lifecycle from deployment to retention. You will assist with project setup, content coordination, screen configuration, and client onboarding. You’ll help resolve support tickets, track usage and performance, and prepare reporting. This role requires full‑time on‑site presence at our office in Maia, Portugal.

Responsibilities

- Assist in project deployment tasks, including screen configuration, site setup, and digital signage instance creation.

- Coordinate content provisioning, ensuring media assets are properly formatted, uploaded, and scheduled for display.

- Support client onboarding, including training sessions, documentation handover, and platform walkthroughs.

- Handle content support tickets related to the Digital Signage platform, triaging and escalating when needed.

- Monitor system performance and alerts, ensuring service uptime and fast resolution of incidents.

- Track product usage and client engagement, contributing to monthly reports and ROI insights.

- Identify opportunities for upselling additional features or content services during client interactions.

- Support account management activities, such as renewal tracking, satisfaction surveys, and feedback collection.

Must Have

- Degree in Communication, Multimedia, or relevant areas.

- Experience in content management or client support.

- Experience with customer service.

- Empathy towards helping customers and ability to manage customer expectations.

- Creative, resourceful, detail‑oriented and highly organized.

- Excited about immersing yourself in the world of technology.

Nice to Have

- Previous experience in the hospitality industry.

- Technical proficiency in content management systems or digital signage tools.

- Additional language skills.

What’s Great About This Job?

- Great team of smart people, in a friendly and open culture.

- Real responsibilities and autonomy.

- Expand your knowledge of various countries and regions.

- Great career opportunity in a fast‑evolving technology company.

- Contribute to the greater experience of millions of travelers around the world.

Additional Information

Seniority level: Entry level. Employment type: Full‑time. Industries: IT Services and IT Consulting.

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