Customer Success Assistant

Há 6 dias

Maia Porto, Portugal Nonius Tempo inteiro

About Nonius

Nonius is a leading provider of 
Guest Technology Solutions
 for the hospitality industry, serving over 
500,000 hotel rooms worldwide.
 Our solutions include 
cloud and edge computing, AI, IoT, networking, and digital guest experiences,
 helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for
healthcare, maritime, and co-living spaces,
 integrating with global partners like
Samsung, LG, Google, and Apple
 to drive seamless innovation.

Job Description

We are looking for a 
Customer Success Assistant
 to support clients using our 
Signage
 solution throughout their lifecycle from deployment to retention. You will assist with project setup, content coordination, screen configuration, and client onboarding. You'll help resolve support tickets, track usage and performance, and prepare reporting.

This role requires full-time on-site presence at our office in Maia, Portugal.

Responsibilities

  • Assist in project deployment tasks,
     including screen configuration, site setup, and digital signage instance creation.
  • Coordinate content provisioning,
     ensuring media assets are properly formatted, uploaded, and scheduled for display.
  • Support client onboarding,
     including training sessions, documentation handover, and platform walkthroughs.
  • Handle content support tickets
     related to the Digital Signage platform, triaging and escalating when needed.
  • Monitor system performance and alerts,
     ensuring service uptime and fast resolution of incidents.
  • Track product usage and client engagement
    , contributing to monthly reports and ROI insights.
  • Identify opportunities for upselling additional features or content services
     during client interactions.
  • Support account management activities
    , such as renewal tracking, satisfaction surveys, and feedback collection.

Must Have

  • Degree in Communication, Multimedia, or relevant areas.
  • Experience in content management, or client support.
  • Experience with customer service.
  • Fluent in English.
  • Empathy towards helping customers and ability to manage the customer expectations.
  • Creative, resourceful, detail-oriented and highly organized.
  • Excited about immersing yourself in the world of technology.

Nice to Have

  • Previous experience in the hospitality industry.
  • Technical proficiency in content management systems or digital signage tools.
  • Additional language skills.

What's great in the job?

  • Great team of smart people, in a friendly and open culture.
  • Real responsibilities and autonomy.
  • Expand your knowledge of various countries and regions.
  • Great career opportunity in a fast-evolving Technology company.
  • Contribute to the greater experience of millions of Travellers around the World

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