Customer Success Assistant

Há 3 dias

Porto, Portugal Nonius Tempo inteiro

Customer Success Assistant - French Speaker

Join to apply for the Customer Success Assistant - French Speaker role at Nonius

About Nonius

Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.

Job Description

We are looking for a Customer Success Assistant | French Speaker to join our dynamic team. In this role, you will engage with clients in the hospitality industry, ensuring they receive the full value of our solutions. You will play an essential part in fostering strong customer relationships, delivering product demos, and driving business growth. This position is based at our HQ office in Maia.

Responsibilities

- Project Deployment:

- New client on‑boarding and project implementation coordination.

- Site instance creation / back‑office users creation.

- Configuration of integration systems for new clients.

- Handle technical communication and test sessions with Clients and 3rd party Vendors.

- Client Support:

- Client tickets handling (Answering support calls, responding to emails, resolving issues, or escalating internally).

- Work with the Customer Success Engineers to resolve malfunctioning connections and system errors.

- Follow up and monitor SaaS product sanity alerts (Ensuring system health and stability).

- Product Success:

- Contribute to the continued success of Nonius Cloud Screens products in client operations.

- Contribute to high levels of guest satisfaction.

- Monthly client reporting (Product usage, performance, and return on investment).

- Product demos and Customer training Account Management.

- Contracts renewal and up‑selling longer‑term agreements Promote up‑sell of new functionalities.

Must Have

- Degree in Communication, Multimedia, or relevant areas.

- Experience in customer success, content management, or client support.

- Passion for technology and digital solutions in the hospitality industry.

- Fluency in English.

- Fluency in French.

- Ability to conduct engaging product presentations and demos.

- Problem‑solving mindset with a proactive approach to customer needs.

- Good communication and interpersonal skills.

Nice to Have

- Previous experience in the hospitality industry.

- Technical proficiency in content management systems or digital signage tools.

- Additional language skills.

What’s great in the job

- Great team of smart people, in a friendly and open culture

- Real responsibilities and autonomy

- Expand your knowledge of various countries and regions

- Great career opportunity in a fast‑evolving Technology company

- Contribute to the greater experience of millions of Travellers around the World

#J-18808-Ljbffr

  • Customer Success Assistant

    4 semanas atrás

    Porto, Portugal Nonius Tempo inteiro

    About Nonius Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we...

  • Customer Success Assistant

    2 semanas atrás

    Porto, Porto, Portugal Nonius Tempo inteiro

    About NoniusNonius is a leading provider ofGuest Technology Solutionsfor the hospitality industry, serving over500,000 hotel rooms worldwide.Our solutions includecloud and edge computing, AI, IoT, networking, and digital guest experiences,helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide...

  • Customer Success Assistant

    Há 3 dias

    Aeroporto Francisco Sá Carneiro Porto, Portugal Nonius Tempo inteiro

    About Nonius Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we...

  • Customer Success

    2 semanas atrás

    Porto, Portugal Nonius Tempo inteiro

    **_Maia_** **_, _** **_Portugal_** **_ _** **About Nonius**: **17 years of experience in hospitality technology**: Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 410,000...

  • Customer Success Assistant

    Há 6 dias

    Maia, Porto, Portugal Nonius Tempo inteiro

    About NoniusNonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we...

  • VP Customer Success

    2 semanas atrás

    Porto, Porto, Portugal Hexa People Tempo inteiro

    Our client empowers you with the best omnichannel customer experience.With our composable, best-of breed, API-driven solution and hybrid headless functionality, the possibilities are endless. Our intuitive, flexible content management system (CMS) lets you bring ideas to life in a heartbeat, adapting your digital touch points quickly and efficiently across...

  • Customer Success

    1 semana atrás

    Porto, Portugal Nonius Tempo inteiro

    **_Maia_** **_, _** **_Portugal_** **_ _** **About Nonius**: **17 years of experience in hospitality technology** Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 450,000...

  • Customer Success Manager

    2 semanas atrás

    Porto, Portugal Global Talent Tempo inteiro

    CUSTOMER SUCCESS MANAGER - PORTO RESPONSABILITIES:Bridge the gap between sales and customer support Ensure customers get fast time-to-value Keep clients engaged and regularly using products Build customer loyalty and reduce churn Keep a high-level view of the entire support process Advocate for customers Foster a customer-centric team environment Resolve...

  • Customer Success Manager

    1 semana atrás

    Porto, Portugal PodPitch.com Tempo inteiro

    **Customer Success Manager (SaaS + Sales-Focused)** **Full-Time | Remote | 9:00 AM - 6:00 PM EST | Monday - Friday** Job Title: Customer Success Manager (SaaS + Sales Focused) Company: PodPitch - AI-Powered Podcast PR SaaS **This role is for experienced Customer Success professionals only.** About PodPitch The Role We’re looking for a **Customer...

  • Customer Success Manager

    2 semanas atrás

    Porto, Porto, Portugal Global Talent Tempo inteiro

    CUSTOMER SUCCESS MANAGER - PORTORESPONSABILITIES:Bridge the gap between sales and customer supportEnsure customers get fast time-to-valueKeep clients engaged and regularly using productsBuild customer loyalty and reduce churnKeep a high-level view of the entire support processAdvocate for customersFoster a customer-centric team environmentResolve customer...