Nac claim assessor
Há 3 dias
About Us
- The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization.
- We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas.
- We use English as our internal official language, and work in 12 different European languages.Job Description
We are seeking a highly motivated and skilled team player to join our team.
The Claim Assessor checks complex claims if they meet the current regulations. Approves, reduces or rejects claims and provides a transparent explanation regarding the decision.
Our main target is to ensure that a professional warranty and goodwill process is in place and operated by our Retail Network; to maintain the high levels of customer service we expect for our customers.Tasks & Responsibilities:
Check complex and high-value claims if they meet the current regulations:
- Make fair and independent decisions;
- Avoid unjustified costs;
- Approve correct claims;
- Reduce or reject unjustified claims;
- Provide transparent reasons for decisions via the system to the Retailer;
- Communicate, when necessary, with markets to align decisions;
- Communicate, when necessary, with the other MB Technical Departments (GCSP/CB, GCSP/O, GCSP/TP, RD and MPCs/MOCs) to gain clarification of engineering details;
- Regular communication of market topics;
- Operate master data corrections;
- Operate chargebacks concerning audit results.Qualifications:
- Educational background as automotive mechanic and/or service advisor;
- Experience within a Mercedes-Benz workshop for minimum 3 years is preferred;
- Good knowledge of Mercedes-Benz products;
- Good knowledge of Mercedes-Benz workshop processes;
- Good knowledge of Mercedes-Benz warranty and goodwill processes;
- Good knowledge of the Mercedes-Benz guidelines and their application (EWMR and WMW) preferred;
- Fluent in verbal and written English;
- Good knowledge on automotive/ technical English;
- Good knowledge in one of the following additional languages nice to have: German and/or other languages;
- Good knowledge of Microsoft Office applications;
- Good knowledge of Mercedes-Benz applications preferred (for example XOT, XPI, EVA, TIPS, VEGA, WIS, AQUA, ALOA, VEDOC, WEM, DDCA);
- Customer oriented;
- Good communication skills related to markets and retail;
- Interpersonal skills and team-minded thinking;
- Stress resistant;
- Proactively seeks to improve processes.
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