NAC Claim Assessor
4 semanas atrás
About Us
• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization.
• We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas.
• We use English as our internal official language, and work in 12 different European languages.
Job Description
We are seeking a highly motivated and skilled team player to join our team.
The Claim Assessor checks complex claims if they meet the current regulations. Approves, reduces or rejects claims and provides a transparent explanation regarding the decision.
Our main target is to ensure that a professional warranty and goodwill process is in place and operated by our Retail Network; to maintain the high levels of customer service we expect for our customers.
Tasks & Responsibilities:
Check complex and high-value claims if they meet the current regulations:
• Make fair and independent decisions;
• Avoid unjustified costs;
• Approve correct claims;
• Reduce or reject unjustified claims;
• Provide transparent reasons for decisions via the system to the Retailer;
• Communicate, when necessary, with markets to align decisions;
• Communicate, when necessary, with the other MB Technical Departments (GCSP/CB, GCSP/O, GCSP/TP, RD and MPCs/MOCs) to gain clarification of engineering details;
• Regular communication of market topics;
• Operate master data corrections;
• Operate chargebacks concerning audit results.
Qualifications:
• Educational background as automotive mechanic and/or service advisor;
• Experience within a Mercedes-Benz workshop for minimum 3 years is preferred;
• Good knowledge of Mercedes-Benz products;
• Good knowledge of Mercedes-Benz workshop processes;
• Good knowledge of Mercedes-Benz warranty and goodwill processes;
• Good knowledge of the Mercedes-Benz guidelines and their application (EWMR and WMW) preferred;
• Fluent in verbal and written English;
• Good knowledge on automotive/ technical English;
• Good knowledge in one of the following additional languages nice to have: German and/or other languages;
• Good knowledge of Microsoft Office applications;
• Good knowledge of Mercedes-Benz applications preferred (for example XOT, XPI, EVA, TIPS, VEGA, WIS, AQUA, ALOA, VEDOC, WEM, DDCA);
• Customer oriented;
• Good communication skills related to markets and retail;
• Interpersonal skills and team-minded thinking;
• Stress resistant;
• Proactively seeks to improve processes.
We look forward to your applications.
Are you ready to drive your future?
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