NAC Claim Assessor
Há 4 dias
About Us • The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. • We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. • We use English as our internal official language, and work in 12 different European languages. Job Description We are seeking a highly motivated and skilled team player to join our team. The Claim Assessor checks complex claims if they meet the current regulations. Approves, reduces or rejects claims and provides a transparent explanation regarding the decision. Our main target is to ensure that a professional warranty and goodwill process is in place and operated by our Retail Network; to maintain the high levels of customer service we expect for our customers. Tasks & Responsibilities: Check complex and high-value claims if they meet the current regulations: • Make fair and independent decisions; • Avoid unjustified costs; • Approve correct claims; • Reduce or reject unjustified claims; • Provide transparent reasons for decisions via the system to the Retailer; • Communicate, when necessary, with markets to align decisions; • Communicate, when necessary, with the other MB Technical Departments (GCSP/CB, GCSP/O, GCSP/TP, RD and MPCs/MOCs) to gain clarification of engineering details; • Regular communication of market topics; • Operate master data corrections; • Operate chargebacks concerning audit results. Qualifications: • Educational background as automotive mechanic and/or service advisor; • Experience within a Mercedes-Benz workshop for minimum 3 years is preferred; • Good knowledge of Mercedes-Benz products; • Good knowledge of Mercedes-Benz workshop processes; • Good knowledge of Mercedes-Benz warranty and goodwill processes; • Good knowledge of the Mercedes-Benz guidelines and their application (EWMR and WMW) preferred; • Fluent in verbal and written English; • Good knowledge on automotive/ technical English; • Good knowledge in one of the following additional languages nice to have: German and/or other languages; • Good knowledge of Microsoft Office applications; • Good knowledge of Mercedes-Benz applications preferred (for example XOT, XPI, EVA, TIPS, VEGA, WIS, AQUA, ALOA, VEDOC, WEM, DDCA); • Customer oriented; • Good communication skills related to markets and retail; • Interpersonal skills and team-minded thinking; • Stress resistant; • Proactively seeks to improve processes. We look forward to your applications. Are you ready to drive your future?
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Nac Claim Assessor
Há 2 dias
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
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Nac claim assessor
2 semanas atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization.• We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas.• We use English as our internal official language, and work...
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NAC Claim Assessor
4 semanas atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. • We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. • We use English as our internal official language, and...
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NAC Claim Assessor
4 semanas atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us • The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. • We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. • We use English as our internal official language, and...
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NAC Claim Assessor
4 semanas atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us • The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. • We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. • We use English as our internal official language, and...
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NAC Claim Assessor
4 semanas atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. • We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. • We use English as our internal official language, and...
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Nac claim assessor
3 semanas atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
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Nac claim assessor
2 semanas atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization.• We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas.• We use English as our internal official language, and work...
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Nac claim assessor
Há 3 dias
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
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NAC Claim Assessor
Há 3 dias
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. • We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. • We use English as our internal official language, and...
