Digital Marketing Support Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries 🌍 We are offering a fantastic opportunity in Lisbon, Portugal for a role as a Digital Marketing Customer Support Specialist, specifically seeking Italian speakers. Why this role is great for your professional and personal development: - Live in Lisbon and immerse yourself in a vibrant multicultural environment - Collaborate with leading brands in the digital marketing space - Accelerate your career growth within a supportive team How your day-to-day would look like: Provide B2B support to our valued advertisers. You'll be responsible for managing product troubleshooting and delivering exceptional customer support related to our advertising offerings. Key Responsibilities: - From day one, you'll play an integral role in proactively identifying initiatives to enhance our services and elevate the overall user experience. - Manage and resolve end-to-end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels. - Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or product-related questions. - Enhance overall Customer Satisfaction metrics by ensuring high-quality service throughout the case journey, providing regular updates at every touchpoint. - Maintain strict adherence to service levels across all channels to achieve Best in Class productivity and significantly reduce resolution times for our end customers. - Collaborate with in-house technical specialists to educate advertisers on product features and common issues they may encounter. Requirements What do you need to be successful at this job? - Language Maestro: Fluent in Italian, strong English skills - Digital Enthusiast: Knowledge of digital marketing concepts - Experience on paid campaign management is mandatory. - Have a degree in Marketing or related field. - Have experience in Digital Marketing. - Have experience in a Contact Centre, Service program for any Advertising Tech company. - Are fluent with any social media products usage and basic understanding of digital advertising. - Have a strong customer service-oriented skill. - Can work as a team member, as well as independently. Benefits By joining this role, this is what you can expect: - Joyful Lisbon - Skyrocket Growth with a 6-month renewable contract - Relocation Assistance with Accommodation - Portuguese Extra Delights: Meal vouchers, 2 extra salaries - Guardians of Wellness: Private health insurance - Monthly Bonus Make it your Next Job Without Boundaries 🚀 :::::::::::::::::::::::::::::::::::::::::::::::: Get to know more about Atlean World👇 Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World Personal Touchpoint: As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs. Q&A Session: Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into. Making it Happen: Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity. Ongoing Support: Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you. Your Next Job, Without Boundaries 🌍