Dutch Customer Specialist in Portugal
4 semanas atrás
About the job Dutch Customer Specialist in Portugal
We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you
Role Overview
As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem‑solving mindset will ensure a smooth and satisfying experience for every user.
Key Responsibilities
- Deliver prompt, high-quality support via phone, email, chat, and social platforms.
- Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems.
- Approach every interaction with empathy, professionalism, and a solutions‑driven attitude.
- Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus.
- Build trust and rapport through thoughtful, clear communication.
- Follow internal workflows and best practices while ensuring excellent service standards.
- Share feedback to help improve support processes and elevate overall user experience.
Requirements
- Fluent in Dutch (C2 level).
- EU Citizenship or Portuguese Residency Card.
- 0-1 year of experience in customer support.
- Strong leadership, analytical, and communication skills.
- Eagerness to learn and grow.
Why Join Us
- Attractive Salary: Competitive compensation that values your skills.
- Performance Bonus: Recognizing your achievements.
- Meal Allowance: Covering your daily meals.
- Transportation Support: Assisting with commuting costs.
- Relocation Package: Assistance to make your move smooth and stress‑free.
- Remote Work: Enjoy the flexibility of working from home.
Ready to take the next step? Apply today and be part of a team that values innovation and excellence
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