French Speaking Customer Advisor
Há 7 dias
Are you a customer-focused, bilingual professional with a passion for helping others? We are seeking a dedicated and enthusiastic Remote French-Speaking Customer Advisor to join our team in Portugal. This is an exciting opportunity to work from home, providing essential support for our innovative business solutions. If you're a problem-solver who excels at communication and enjoys working in a dynamic environment, we'd love to hear from you
What You'll Do
- Be the First Point of Contact: You'll be the friendly voice and helpful guide for our clients, assisting them with inquiries and providing solutions related to our business systems.
- Provide Expert Support: You'll help clients troubleshoot issues, guide them through system features, and ensure they have a smooth and positive experience with our products.
- Collaborate and Communicate: You'll work closely with other teams to resolve more complex issues, providing valuable feedback that helps us improve our products and services.
- Document and Organize: You'll accurately record all customer interactions in our system, helping to build a comprehensive knowledge base for the entire team.
- Contribute to a Great Customer Experience: Your goal is to ensure every client feels heard and supported, building strong relationships and contributing to our reputation for excellent service.
Who We're Looking For
- Language Skills: You must be fully fluent in French (both written and spoken) to support our French-speaking clients. A strong command of English (B2 level) is also required for internal communication and training.
- Experience: Previous experience in a customer service, support, or a technical role is a plus, but not essential. We are committed to providing thorough training and support to help you succeed
- Soft Skills: You have excellent communication and problem-solving skills, and you're known for your patience and positive attitude. You're a great listener and can explain things clearly and simply.
- Work Environment: You are comfortable and disciplined working from home and have a quiet, dedicated workspace with a reliable internet connection.
What We Offer
- Competitive Salary & Benefits: We offer a competitive salary package, health and life insurance, and a daily meal allowance.
- Growth Opportunities: We are deeply committed to the professional growth of our employees. You'll have access to ongoing training and clear pathways for career progression.
- A Great Work Culture: Join a supportive and inclusive team that values collaboration and personal development.
- Work-Life Balance: Our full-time schedule is 5 days a week, 8 hours a day, with shifts between 08:00 and 19:00, Monday to Sunday.
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