Application Support

4 semanas atrás

Porto, Portugal Next Engineering Tempo inteiro

At Next Engineering, we don’t wait for the future. We build it. We believe that innovation comes through knowledge and that every project is an opportunity to push boundaries.

We also believe that the next step is yours.

Be our NEXT APPLICATION SUPPORT:

- Bachelor’s degree in Engineering (e.g., Mechanical Engineering, Industrial Engineering and Management, Computer Engineering) or a related field;
- Technical courses in CAD and 3D tools (e.g., CATIA, SolidWorks, AutoCAD, AVEVA) are an advantage;
- Previous experience in application support / N2 roles;
- Advanced English and French (mandatory).

Key Responsibilities:

- Analyze and handle incidents and service requests escalated from the N1 team.
- Ensure compliance with defined SLAs (quality and response times).
- Identify situations requiring intervention from other teams (N3, business teams) and ensure proper follow-up.
- Participate in root cause analysis of recurring incidents and implement preventive measures.
- Contribute to maintaining applications in operational condition.
- Update, reclassify, alert, and escalate tickets as necessary.
- Share knowledge and contribute to knowledge bases/documentation.
- Participate in continuous service improvement and problem management activities.

Want to work hybrid in Porto or Lisbon?

Don’t wait either. Join Next

Send your CV to your@nextengineering

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