Billing Team Leader

2 semanas atrás

Porto, Portugal Michael Page Tempo inteiro

Sobre o nosso cliente

This opportunity is with a large organization operating within the Technology & Telecoms industry.

Descrição

- Team Leadership and Development:

- Lead a team of billing specialists

- Provide guidance, training, and mentorship to ensure a high-performing and motivated team

- Foster a collaborative and customer-centric culture within the Team

- Billing Process Optimization:

- Review and enhance end-to-end billing processes to improve efficiency and accuracy

- Ensure related documentation is up to date Internal Client Interaction and Relationship

- Management:

- Act as the primary point of contact for the internal clients served by the team

- Work closely with clients to understand their unique billing needs and expectations

- Resolve client issues promptly and maintain strong client relationships

- Quality Assurance and Performance Metrics:

- Monitor key performance indicators (KPIs) for billing accuracy and service delivery

- Implement corrective actions to address discrepancies and improve performance

- Training and Knowledge Sharing:

- Maintain training materials for Service Center billing staff and ensure training sessions, Facilitate knowledge-sharing sessions to enhance team capabilities

Perfil ideal

- Bachelor's or Master's degree in business, finance, or a related field;

- Proven experience in billing operations within a service center environment (3/4 years);

- A first and successful experience in management, hands-on (1/2 years);

- In-depth knowledge of billing systems (SAP) and processes;

- Analytical mindset with the ability to make data-driven decisions;

- Excellent communication and interpersonal skills;

- Fluent in French (C1) and English (B2).

Vantagens

- Additional benefits including food allowance, health insurance and extra vacation days;

- Hybrid Model;

- Permanent contract with career development opportunities;

- Collaborative and professional work environment in Porto.

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