Finnish Customer Support Specialist-Remote from Portugal
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- from the comfort of your home
Location:
Remote in Continental Portugal Contract: Full-time (12-month with renewal) Start dates: July 14, July 21, July 28 Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency. Responsibilities
- Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
- Communicate clearly and professionally across channels (phone, email, chat).
- Handle sensitive data responsibly and securely.
- Escalate complex cases using internal tools and procedures.
- Monitor and improve your own KPIs. You have:
- Native-level Finnish and strong English (C1).
- Ability to stay calm under pressure and problem-solve efficiently.
- Previous experience in customer support is a plus.
- Flexibility to work rotating shifts, including weekends and holidays.
- Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company). Whats in it for you:
- Attractive monthly salary
- Holiday and Christmas bonuses split over 12 months.
- Meal allowance card and private health insurance.
- Extra payment for working late hours, public holidays and night shifts
- Fully remote work with equipment provided.
- Paid training (15-20 business days).
- Optional housing in a company apartment (for the candidates moving from abroad).
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