German-Speaking User Support Coordinator | Remote

Há 3 dias

Portimão, Faro, Portugal Cbtalents Tempo integral 25 000 € - 35 000 € Contrato
Overview German-Speaking User Support Coordinator | Remote Job Openings German-Speaking User Support Coordinator | Remote About the job German-Speaking Customer Service | Remote in Portugal We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project. This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal. Role Customer Service Agent (German-speaking)

Location:
Remote in Portugal Responsibilities
- Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
- Handle sales inquiries with confidence and professionalism
- Guide clients through available packages, promotions, and upgrades
- Resolve queries and ensure customer satisfaction throughout the booking process
- Upsell services when appropriate to enhance the overall customer experience
- Maintain accurate records of customer interactions and transactions Required Profile
- Fluent in German (C1+) and proficient in English (B2+)
- Experience in a customer-focused environment
- Excellent communication and persuasion skills
- Ability to work independently
- EU Passport or valid work permit ( No Visa provided)
- Opportunity to work from the comfort of your home (regional restrictions apply)
- Join a vibrant, international team in the travel and tourism industry
- Career development and growth in a well-established global client environment