Quality Analyst
2 semanas atrás
Type of position: Full-time position
Key languages: Fluent level of Dutch
Sector: Telecommunication
About our Client: Would you like to work for a multinational company? Are you fluent in Dutch? We are looking for proactive and motivated people to join a company located in beautiful Lisbon. It is a global corporation that offers IT and consultancy services by outsourcing for a variety of industries.
If you are looking for a new personal and professional adventure in one of the most amazing, sunny, and international European cities, this opportunity may be just perfect for you
The Offer:
- Conduct example assessments to check for adherence to customer criteria.
- Recognize certain results and trends, implement data studies and act accordingly.
- Leverage a project-based approach to work.
- Manage and analyze large amounts of data from a range of sources using business intelligence processes to create reports for stakeholders.
- Write reports to analyze the team's performance, output, efficacy, etc. Communicate with management how to reduce inefficiencies.
- Monitor calls, chats, and emails to ensure quality and consistency of the processes.
- Work with the training team to monitor compliance according to company policies. Make the suggested modifications.
Requirements:
- Fluency in Dutch and excellent communication skills in English.
- Experience in quality or a call center environment (a plus).
- Proficiency in verbal and written communication.
- Skills in Google tools: Docs, Slides, Spreadsheets, etc.
The Process:
- Submit your application and don't forget to send an updated CV.
- Get a call from our Recruitment Specialist.
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