Key Account Manager
Há 18 horas
First Point Group is recruiting for aKey Account Manager (Telecoms / SaaS experience)with 10+ years of experience on behalf of aglobal provider of SaaS-based software solutions for the telecommunications industry. This role requires adeep level of technical software understanding such as API Inegrations. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.This opportunity is 100% remote working and a chance chance to work with an international provider of complex software solutions to some of the world's leading telecom companies. The Key Accounts include American-based companies which means the successful personmust be open to be flexible with their working hours against American timezone.PLEASE NOTE - sponsorship can not be provided. Candidates must live in the Portugal with valid rights to work.THE OPPORTUNITYThis is acustomer-focused Key Account Manager position, initially100% farming, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.Over time, the role will evolve to include approximately30% new business (hunting)as the account base matures and new opportunities are identified.You will work withTier-1 and Tier-2 telecom operatorsand enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.RESPONSIBILITIES Own and manage a portfolio ofstrategic international key accounts, with an initial focus onaccount growth, retention, and expansion Act as the primary commercial point of contact for customers, building trusted, long-term relationships Driveupsell and cross-sell opportunitiesacross software modules, features, and services Managecomplex enterprise stakeholders, including technical, commercial, and executive decision-makers Coordinate internally withpre-sales, product, delivery, and support teamsto ensure successful customer outcomes Leadrenewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth Identify and developnew business opportunities within existing customers, transitioning into light hunting over time Work effectively acrossmultiple time zones, including regular interaction withUS-based customers Maintain accurate forecasting and account planning in CRM systemsEXPERIENCE Minimum of 10+ years of proven experience as aKey Account Manager / Account Manager / Customer Success–led commercial rolewithin:SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms Strong background infarming existing enterprise accounts, with demonstrable growth and retention success Experience managinginternational customers; exposure toUS and/or APAC accountsis highly desirable Comfortable workingflexible hoursto support customers inAmerican time zones Experience sellingcomplex, high-value software solutionswith long sales cycles Strong commercial acumen, negotiation skills, and stakeholder management capability Ability to operate in ascale-up or high-growth vendor environment Self-motivated, structured, and comfortable working autonomously
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