Spanish Customer Advisor

3 semanas atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Job Description:

We are recruiting Spanish Speakers to work in a magical streaming service platform, operated by a multinational American company leader in the mass media and entertainment industry.

Mission of the Project:
  • Assist viewers through phone and/or chat regarding different queries
  • Provide account and application support to viewers, specifically with regards to software functionality
  • Provide technical support and troubleshooting of system configurations and network settings
  • Provide accurate and real-time responses to the viewer's inquiries
Requirements:
  • Native or Proficient Spanish (C2)
  • Passionate about entertainment and media enterprise
  • Excellent communication skills coupled with empathy, team spirit, and customer-oriented
  • Familiarity with digital streaming services and devices
  • Positive and can-do attitude
  • Previous experience in Customer Service is highly valued
  • For non-EU residents, it is mandatory to have a valid work permit
Benefits:
  • Opportunity to professionally grow in a unique start-up project
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket
  • Opportunity to participate in numerous activities such as our parade opening, annual awards, get together, and much more
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties, and events, and much more
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices located in Lisbon


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