Spanish Language Advisor

Há 5 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Job Description
We are seeking an experienced Spanish Language Advisor to join our team. As a key member of our client services department, you will be responsible for supporting the activities of our top BPO client by offering the best quality service to their customers. You will work with prestigious worldwide brands, utilizing your excellent communication and problem-solving skills to resolve customer issues in a timely and empathetic manner.

Key Responsibilities
• Answer inbound calls and customer inquiries in Spanish and English
• Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email, and phone (outbound calls are mandatory for emails and highly recommended for chat)
• Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database

What We Offer
• Private health insurance
• Airport pick-up and administrative assistance with your registration in Portugal
• Reimbursement of your flight expenses
• Accommodation in one of our company's shared apartments
• Free Portuguese lessons, sports activities, and much more
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