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Lifecycle Management Specialist
4 semanas atrás
📢 We Are Hiring: Lifecycle Management Specialist (Portuguese + English)
📍 Location: Portugal (Remote)
🕐 Contract Duration: 1 Year
🌍 Language Requirement: Portuguese speaker
We are looking for a motivated Lifecycle Management Specialist to join our team for a 12-month contract role. If you are passionate about customer success, data-driven engagement, and building strong merchant relationships — we want to hear from you
🔎 Responsibilities & Skills Required
✅ Customer Engagement Excellence
Build trust and rapport with merchants, delivering proactive, solution-oriented support that enhances their experience.
✅ Analytical & Critical Thinking
Analyse operational data (order history, KPIs) to detect performance gaps and anticipate potential churn.
✅ Sales & Negotiation Ability
Communicate the value of the Food platform to merchants, support commercial conversations, and drive retention & reactivation efforts.
✅ Tech-Savvy
Experience using CRM & reporting systems such as Salesforce, Looker, Outreach, WhatsApp, or similar tools.
✅ Adaptability & Agility
Thrive in a fast-paced environment, adapting quickly to evolving tools, processes, and business needs.
