Customer Success Manager | German

3 semanas atrás

Lisbon, Portugal Undutchables Tempo inteiro

As a Customer Success Manager, your mission is to ensure hospitality companies achieve maximum value from our platform while building strong, long-lasting partnerships. You'll act as their trusted advisor, proactively engaging to drive adoption, upsell opportunities, and retention.
Product & Market Knowledge
Build deep expertise in our product suite, competitors, and pricing
Deliver demos of additional features and payment solutions, highlighting their value
Spot upsell opportunities based on customer needs and market trends
Collaborate with the sales team on tailored expansion strategies
Customer Engagement & Relationship Building
Act as the primary point of contact for German-speaking hoteliers
Proactively engage with customers to understand goals, challenges, and objectives
Conduct regular check-ins and success reviews to track satisfaction and performance
Provide training and resources to help hoteliers maximize product usage
Foster strong relationships with key stakeholders at all levels
Customer Retention Strategies
Identify risks of churn and develop strategies to mitigate them
Address concerns quickly and turn challenges into opportunities
Strive to convert satisfied customers into advocates
Requirements
C2 level German & C1 level English
2+ years of experience in Customer Success, Account Management, or a related role
Strong communication skills: empathetic, patient, yet confident in leading conversations and upselling when appropriate
Motivated to thrive in a high-tech, fast-paced, entrepreneurial environment
Organized, detail-oriented, and able to prioritize effectively
Collaborative team player who can also work independently
Experience in hospitality or SaaS environments
Benefits
Application Procedure
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