Customer success manager
Há 9 horas
About AUTOMAISEAUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team. This role involves fostering strong client relationships, ensuring client satisfaction, and helping clients fully leverage AUTOMAISE's AI customer care automation solutions. Are you passionate about maximizing customers’ satisfaction? Then this is for youResponsibilities Act as the primary strategic point of contact for a portfolio of enterprise and mid-market clients, deeply understanding their business objectives, customer service challenges, and operational KPIs (e. G. CSAT, AHT, FCR, automation/containment rate, cost per contact). Partner with internal teams (Sales, Delivery, Product, Support) to lead the implementation, onboarding, and continuous optimisation of AI-driven customer care solutions. Define and execute Customer Success Plans per client, with clear objectives, milestones, KPIs, and expected business impact (efficiency, cost reduction, service quality, customer experience). Monitor platform usage and operational performance, analyse data, and identify opportunities for optimisation, additional automation, and expansion. Lead Executive Business Reviews, translating data into clear insights and strategic recommendations. Identify and develop upsell and cross-sell opportunities aligned with clients’ operational and strategic goals, contributing directly to revenue growth. Act as the voice of the customer internally, influencing product roadmap, prioritisation, and continuous improvement. Stay current on contact center, customer experience, BPO, and AI trends, ensuring best-practice recommendations to clients. Requirements -Bachelor's degree in Business, Engineering, Management, Information Systems, Communications, or related fields.-3+ years of experience in one or more of the following: Management or strategy consulting (operations, digital transformation, CX); Contact center / customer service management or operations; Customer Success,
-
Jr. Customer Success Manager
Há 2 dias
Lisbon, Portugal Uber Tempo inteiroAbout the RoleAs an Account Coordinator / Jr. Customer Success Manager you will play a key role in ensuring business success by supporting both merchants and internal account teams with setup and admin tasks, documentation, reporting and data analysis, among other activities.What the Candidate Will Need / Bonus Points---- What the Candidate Will Do...
-
Customer Success Manager
1 semana atrás
Lisbon, Portugal Automaise Tempo inteiroAbout AUTOMAISEAUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
-
Customer Success Manager
Há 3 dias
Lisbon, Portugal Automaise Tempo inteiroAbout AUTOMAISEAUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
-
Customer success manager
Há 3 dias
Lisbon, Portugal Automaise Tempo inteiroAbout AUTOMAISEAUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
-
Customer Success Manager
52 minutos atrás
Lisbon, Portugal Automaise Tempo inteiroAbout AUTOMAISE AUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
-
Enterprise Customer Success Manager
Há 4 dias
Lisbon, Portugal Canonical Tempo inteiroEnterprise Customer Success Manager to onboard customers and manage relationships for a tech firm. IT and cloud experience required.
-
Customer Success Manager
Há 2 dias
Lisbon, Portugal Sur Tempo inteiroAs a Customer Success Manager you will act as a strategic partner to our customers. In this role, you will be responsible for ensuring that our customers have a positive experience with our products by providing strategic guidance, proactive engagement, and overseeing their journey from onboarding to renewal.Responsibilities:Act as the primary point of...
-
Manager, Customer Success
1 semana atrás
Lisbon, Portugal HiBob Tempo inteiroJob DescriptionAbout Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS...
-
Customer Success Manager
2 semanas atrás
Lisbon Metropolitan Area, Portugal Automaise Tempo inteiroAbout AUTOMAISE AUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
-
Customer Success Manager
Há 7 dias
Lisbon, Portugal Enghouse Tempo inteiroThe Customer Success Manager will drive customer success, manage sales pipelines, and ensure customer satisfaction. They will also manage renewals, expansions, and client relationships.
