Customer Success Manager
Há 2 dias
As a Customer Success Manager you will act as a strategic partner to our customers. In this role, you will be responsible for ensuring that our customers have a positive experience with our products by providing strategic guidance, proactive engagement, and overseeing their journey from onboarding to renewal.Responsibilities:Act as the primary point of contact between our customers and our internal teams (Sales, Product, and Support) to ensure effective communication and collaboration.Provide strategic support and guidance to our customers by answering product-related questions, creating educational resources, and training them on best practices.Collaborate with our Sales team to identify expansion opportunities and ensure seamless handoffs.Oversee customer health and engagement efforts, such as business reviews, onboarding plans, and case study generation.Develop a deep understanding of our products and customers’ goals to ensure that our solutions are tailored to their business needs.Work with our Product team by acting as the "Voice of the Customer" to ensure that our products meet market needs and maintain high quality.Continuously monitor account usage and industry trends to identify opportunities for value realization and churn prevention.RequirementsC1 English or equivalent3+ years of experience in a Customer Success or Account Management role (SaaS preferred).General understanding of email marketing, data quality, or SaaS platforms.Excellent communication and collaboration skills to effectively bridge the gap between customers and internal teams.Proven ability to manage a book of business and competing priorities in a fast-paced environment.Experience with retention strategies, upselling, and customer onboarding is preferred.Ability to think strategically to properly prioritize tasks and drive customer outcomes.Nice to Have: Email and Deliverability DomainPractical understanding of email deliverability fundamentals including reputation, mailbox provider behavior, and bounce or deferral handling.Familiarity with email authentication and DNS concepts including SPF, DKIM, DMARC, and MX or TXT records.Understanding of SMTP mechanics such as handshakes, response codes, and safe retry strategies.Experience identifying and handling low-quality or risky email data such as disposable, role-based, typo, or catch-all addresses.Experience building safeguards around email data handling including redaction, privacy controls, and non-production send protections.Comfort using AI-assisted development tools responsibly while maintaining strong engineering judgment, code quality, and test coverage.BenefitsBase Salary: $2400 to $2600Unlimited PTOHolidays: US or local
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Customer success manager
Há 17 horas
Lisbon, Portugal Automaise Tempo inteiroAbout AUTOMAISEAUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
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Jr. Customer Success Manager
Há 2 dias
Lisbon, Portugal Uber Tempo inteiroAbout the RoleAs an Account Coordinator / Jr. Customer Success Manager you will play a key role in ensuring business success by supporting both merchants and internal account teams with setup and admin tasks, documentation, reporting and data analysis, among other activities.What the Candidate Will Need / Bonus Points---- What the Candidate Will Do...
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Customer Success Manager
Há 4 dias
Lisbon, Portugal Automaise Tempo inteiroAbout AUTOMAISEAUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
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Customer success manager
Há 4 dias
Lisbon, Portugal Automaise Tempo inteiroAbout AUTOMAISEAUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
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Customer Success Manager
1 semana atrás
Lisbon, Portugal Automaise Tempo inteiroAbout AUTOMAISEAUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
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Customer Success Manager
Há 8 horas
Lisbon, Portugal Automaise Tempo inteiroAbout AUTOMAISE AUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
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Enterprise Customer Success Manager
Há 4 dias
Lisbon, Portugal Canonical Tempo inteiroEnterprise Customer Success Manager to onboard customers and manage relationships for a tech firm. IT and cloud experience required.
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Manager, Customer Success
1 semana atrás
Lisbon, Portugal HiBob Tempo inteiroJob DescriptionAbout Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS...
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Customer Success Manager
2 semanas atrás
Lisbon Metropolitan Area, Portugal Automaise Tempo inteiroAbout AUTOMAISE AUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team....
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Customer Success Manager
Há 7 dias
Lisbon, Portugal Enghouse Tempo inteiroThe Customer Success Manager will drive customer success, manage sales pipelines, and ensure customer satisfaction. They will also manage renewals, expansions, and client relationships.
