Senior Dynamics 365 Functional Consultant

4 semanas atrás

Lisboa, Portugal syffer Tempo inteiro

Senior Dynamics 365 Functional Consultant

Join to apply for the Senior Dynamics 365 Functional Consultant role at syffer.

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside. We believe that technology + human kindness positively impacts every community around the world. Our approach is simple: we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Responsibilities

- Lead the design of complex functional solutions to address business requirements and support digital transformation initiatives.

- Conduct in-depth functional analysis and facilitate workshops with stakeholders to gather and validate requirements.

- Prepare high-level functional documentation (Functional Design Documents) aligned with Dynamics 365 best practices.

- Configure and customize Dynamics 365 solutions with a focus on scalability and performance.

- Ensure effective coordination between functional and technical teams for proper solution implementation.

- Lead the definition and execution of functional and user acceptance tests (UAT) to ensure requirements are met.

- Develop test plans, user manuals, and training materials for key users and operational teams.

- Identify and implement continuous improvement initiatives in functional methodologies and internal processes.

- Mentor and support junior functional consultants within the team.

- Hybrid Work Model.

Qualifications

- Bachelors degree in Computer Science, Information Systems, or a related field.

- Minimum of 5 years of experience in similar roles, with a strong track record in Dynamics 365 CRM implementation projects.

- Deep knowledge of key Dynamics 365 Customer Engagement modules (Sales, Customer Service, Field Service, etc.).

- Experience with Dynamics 365 Customer Insights (Journeys) is a plus.

- Proven experience in complex projects, including integrations and leveraging the Power Platform.

- Ability to lead functional initiatives and engage independently with business stakeholders.

- Fluency in English, both written and spoken (advanced level).

- Microsoft certifications (e.g., Dynamics 365 Functional Consultant) are a plus.

- Strong oral and written communication skills.

- Proactive mindset with a results-driven attitude.

- High sense of responsibility and ownership.

- Demonstrated problem-solving skills and solution delivery experience.

Benefits

- Wage according to candidate's professional experience.

- Remote Work whenever possible.

- Allocation of health insurance from the beginning of the employment.

- Delivery of work equipment adjusted to the performance of functions.

- And others.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Location

Lisbon, Portugal

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