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Application Support
Há 5 horas
Sobre o nosso cliente
The company is a medium-sized organization operating in the Technology sector. It offers innovative solutions to its clients and is committed to delivering high-quality services and continuous improvement.
Descrição
Um/a Application Support bem-sucedido/a deve ter:
- Provide technical support for software applications in use across the organization.
- Analyze and resolve application-related issues in a timely manner.
- Collaborate with cross-functional teams to ensure alignment on system updates and improvements.
- Monitor application performance and implement proactive measures to enhance efficiency.
- Document issues, resolutions, and changes to maintain an accurate knowledge base.
- Ensure adherence to ITIL best practices in incident, problem, and change management.
- Provide training and guidance to end-users on application functionalities.
- Participate in system testing and quality assurance activities.
Perfil ideal
A successful Application Support should have:
- Experience in application support.
- Strong knowledge of ITIL principles and processes.
- Excellent problem-solving and analytical skills.
- Ability to work effectively within a collaborative team environment.
- Strong communication skills to interact with technical and non-technical stakeholders.
Vantagens
- Permanent contract with stability and growth opportunities.