Software Development Manager

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Content Guru is a leading global provider of enterprise cloud Customer Experiences (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for an experienced and technically capable Software Development Manager to lead one of our agile development teams. If you’re passionate about building software that delivers real impact, and enjoy leading and mentoring developers in a fast-paced environment, we’d love to hear from you.

What we are looking for…

We’re seeking a hands-on leader with strong software development expertise and team management experience. You’ll be responsible for overseeing the full software development lifecycle, from design to deployment, and ensuring high standards in delivery, performance and maintainability.

Location…

This role is based in Porto.

Key responsibilities of the role…

Leadership & Management

- Line manage and mentor a team of software developers.
- Complete performance reviews, development plans and recruitment activities.
- Facilitate agile ceremonies and continuously improve team processes.
- Collaborate with stakeholders across Product, QA, and Operations.

Software Development

- Design and build new application features using C# or JavaScript.
- Ensure high-quality, bug-free releases that meet customer requirements.
- Contribute to architecture discussions and technical design documentation.
- Write automated tests and ensure testing coverage across features and edge cases.

Continuous Improvement

- Drive innovation and improvements in code quality, performance and scalability.
- Support and enhance CI/CD pipelines and deployment workflows.
- Maintain a strong awareness of emerging technologies and best practices.
- Lead retrospectives and act on feedback to enhance team effectiveness.

About You…

- Bachelor’s degree in Computer Science or a STEM field, or equivalent experience.
- Proven experience in leading software development teams.
- Strong coding skills in C#, JavaScript, and SQL.
- Familiarity with agile methodologies, DevOps practices and software architecture.
- Comfortable working closely with customers and internal stakeholders.
- Knowledge of containerisation (Docker, Kubernetes), NoSQL databases and application security is desirable.

About The Company…

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full-time

Job function

- Job function

Engineering and Information Technology
- Industries

Software Development

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