German Customer Support Advisor

3 semanas atrás


Porto, Portugal KultureTalent - Global Talent Tempo inteiro

German Customer Support Advisor - WFH in Portugal

RESPONSABILITIES:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times

- Responding promptly to customer inquiries

- Communicating with customers through various channels email, phone and chat

- Acknowledging and resolving customer complaints

- Knowing our products inside and out so that you can answer questions

- Processing orders, forms, applications, and requests

- Keeping records of customer interactions, transactions, comments, and complaints

- Communicating and coordinating with colleagues as necessary

- Providing feedback on the efficiency of the customer service process

- Managing a team of junior customer service representatives

- Ensure customer satisfaction and provide professional customer support

REQUIREMENTS:

- Native or near native level of German

- Good level of English

- Availability to work from home in a quiet environment

- Previous experience dealing with public will be a plus

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