IT Vendor

4 semanas atrás

Lisbon, Portugal CODA Technology Services Tempo inteiro

We are seeking a skilled and experienced IT Vendor & Supply Chain Management specialist to lead vendor-related activities across IT services for a Global retail organisation, based in Lisbon, Portugal - Hybrid working (possible flexibility but must be in country). This position is ideal for someone with extensive vendor management experience (5+ years) who can work autonomously to manage vendor relationships, conduct contract renewals, and ensure compliance with service agreements and procurement standards.

Key Responsibilities:

- Lead vendor meetings across key IT suppliers to ensure service alignment and strategic collaboration.
- Manage global vendor contract renewals, including SLA reviews and change request approvals.
- Conduct quarterly business and commercial reviews of vendor engagements to monitor performance and value delivery.
- Act as the primary escalation point for vendor performance issues and resolution management.
- Oversee demand management activities.
- Maintain and update service agreements.
- Support cost optimisation efforts through vendor spend analysis, reporting, and service credit tracking.
- Collaborate with finance teams to develop and maintain effective charging mechanisms.
- Ensure compliance with software licensing policies and manage vendor contributions to external audits.
- Maintain and improve internal processes and documentation related to vendor licensing and governance.
- Liaise with Legal, HR, and other corporate functions on IT vendor-related matters
- Provide independent guidance to internal teams on best practices in vendor engagement, compliance, and governance.

Experience Required

- Minimum of 5 years’ experience in vendor management / procurement within IT services, ideally in a global or complex enterprise environment.
- Proven experience in IT procurement processes, including supplier evaluation, contract negotiation, and contract renewals
- Proven track record of independently managing strategic vendor relationships, including performance monitoring, contract negotiations, and commercial governance.
- Strong presence and gravitas, capable of confidently liaising with senior leaders internally and representatives from large IT Vendors/MSP's.
- Experience conducting quarterly business reviews, resolving escalations, and ensuring compliance with service agreements and procurement policies.
- Solid understanding of IT service delivery frameworks, licensing models, and cost optimisation techniques.
- Skilled in navigating cross-functional collaboration, including coordination with Finance, Legal, HR, and Procurement teams.
- Comfortable working in a dynamic hybrid environment with the autonomy to drive outcomes across international teams / times zones, and vendor partners.
- Ideally CIPS / CPSM / ITIL certified.

Please contact me for an initial discussion and further details.

Thanks for reading.

Steve

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