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» Job Details# Customer Service Representative (Italian-speaking) - Streaming Service ProjectLocationLisbon, PortugalLanguageEnglish## Description**Experience the power of a game-changing career**If you’re looking to grow and be inspired, as a**Customer Service Representative in Portugal (Remote)** you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customerjourney improvement.**Career growth and personal development**We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.**What you will do in this role**As a Customer Service Representative, you will:* Assist viewers through phone and/or chat regarding their inquiries* Provide account and application support to viewers namely concerning software functionality* Provide technical support and troubleshooting of system configurations and network settings* Provide accurate and real-time answers to viewers’ inquiries Contribute to creating brand engagement for our Clients**Your qualifications**Concentrix is a great match if you:* Have a high level of Italian, Portuguese and English (oral and written)* Are passionate about the entertainment and media industry* Demonstrate excellent communication skills coupled with empathy and team spirit* Are familiar with digital streaming services and devices* Have a positive and can-do attitudeIf you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.**What’s in it for you**In this role, we offer benefits that help you support your unique lifestyle:* Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)* Competitive salary and performance bonus* Remote work in Portugal* Bring-a-friend (referral) bonus opportunities* Full paid training on the company and the project you'll be working on* Career development programs**Experience the best version of you**If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”**Concentrix is an equal-opportunity employer***We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.***Eligibility to work**In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.or
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