Dutch Customer Advisor in Porto

4 semanas atrás

Matosinhos, Portugal BlueView Talent Tempo inteiro

Dutch Customer Advisor in Porto (NO Phone Calls)

Join to apply for the Dutch Customer Advisor in Porto (NO Phone Calls) role at BlueView Talent

Kick-start Your Career in E-Commerce Advisor — Help Customers Worldwide
Step into a fast-paced, collaborative environment where your digital confidence and problem-solving mindset truly matter. If you enjoy helping people, communicate clearly in writing, and feel comfortable using online tools, this role could be a great fit. Support is provided only via chat and email — no phone work.

Role Overview

As an E-Commerce Customer Advisor, you’ll help ensure smooth and positive online shopping journeys. Through friendly, accurate written communication, you’ll guide customers, resolve issues, and support a reliable platform. This role is ideal for people who like structured processes, care about customer satisfaction, and want to grow in a tech-driven environment.

Key Responsibilities

- Assist customers via chat and email ONLY with professional, empathetic, and accurate responses

- Follow internal procedures (SOPs) to resolve issues efficiently or escalate when necessary

- Achieve performance goals, including quality standards and SLA targets

- Stay up to date with product changes, platform updates, and best practices through ongoing training

- Keep a customer-first approach, delivering clear and practical solutions

- Share feedback and insights to help improve processes and enhance the customer experience

Requirements

- Language Skills: Fluent in Dutch (C1 level) and English (B2 level)

- Eligibility: EU citizenship or valid Portuguese residency card

- Skills: Strong analytical, creative, and communication abilities

- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us

- Competitive Salary: Your expertise and dedication are rewarded

- Language Bonus: Additional rewards for your language proficiency

- Meal Allowance: Daily support during your work hours

- Health & Life Insurance: Comprehensive benefits for your well-being

- Collaborative Team: Be part of a communicative and supportive work environment

- Relocation Assistance: Smooth transition support for your move

- Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career

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