Dutch Customer Specialist in Porto

1 semana atrás

Matosinhos, Portugal Cross Border Talents Tempo inteiro


Start Your Career as a Customer Specialist – Email & Chat Only

Join a dynamic and supportive team where collaboration and innovation drive meaningful connections with customers. If you're detail-oriented, proactive, and passionate about delivering great service, this opportunity is for you

Role Overview:

As a Customer Specialist, you'll be the primary point of contact for clients through email and chat. You'll provide timely, thoughtful assistance and ensure a smooth, positive experience with every interaction—no phone calls required.

Key Responsibilities:

  • Respond to customer inquiries exclusively via email and chat only, providing clear, professional, and friendly support

  • Understand customer needs and deliver personalized, effective resolutions

  • Collaborate with internal teams to share insights and enhance service delivery

  • Maintain accurate, organized records of all customer interactions

  • Build trust and satisfaction through consistent, high-quality written communication

Requirements:

  • Proficiency in Dutch (C2 level)
  • Proficiency in English (B2 level)
  • EU citizenship or a Portuguese residency card
  • At least one year of experience in Customer Support or a related role.
  • Strong analytical, leadership, and communication abilities
  • Desire to learn and advance in the field

Why join us:

  • Competitive Salary: Your expertise and dedication are rewarded
  • Language Bonus: Additional rewards for your language proficiency
  • Meal Allowance: Daily support during your work hours
  • Health & Life Insurance: Comprehensive benefits for your well-being
  • Collaborative Team: Be part of a communicative and supportive work environment
  • Relocation Assistance: Smooth transition support for your move
  • Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career


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