Customer Service Representative

At Catawiki, every day brings the extraordinary Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. We're a one-of-a-kind marketplace for buying and selling special objects Each week we offer over 75,000 unique items in auction , carefully curated by our passionate in-house experts. Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values: - Taking ownership and driving impact - Being open to change and feedback - Being passionate about our mission and our customers. If these values resonate with you, we’d love to explore how you can join us on this exciting journey IMPORTANT NOTE: This position is for an Interim fixed-term 8 or 7-month contract (between September/October 2025, to April 2026), with possible extension depending on performance and business needs. What does the role involve? At Catawiki you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. This is who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient and empathetic way. In addition, you are: - Professional speaking and writing skills in Japanese and English; strong communication skills. - Strong analytical and critical thinking skills. - Preferably previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.). - Ability to quickly switch between various customer channels like phone and e-mail communications. - Ability to positively interact with your team and other departments. - Available to work 40 hours per week. - You are willing to commute to our Lisbon office and work in the office at least 2 days per week. - You are flexible with working at least 2 weekends a month and on some public holidays. - This role is based in Lisbon, Portugal. Hear what our current CS Representative say about the role: "As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.". In return - A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience. - Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. - A Work From Home Allowance to help with your monthly household bills. - Commuting between your home and our office is covered by Catawiki. - Amazing Office right in the centre of Lisbon. Why You'll Love Working with Us - Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business. - Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression. - A Culture of Connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team. - Celebrate Life’s Moments with us at Catawiki. When you join us, you’ll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house. Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter. Our Offices and Way of Working Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead. Interested? Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #J-18808-Ljbffr