Olympic Core Banking Support Analyst
4 semanas atrás
Olympic Core Banking Support Analyst, Lisbon
Client:
CGI
Location:
Lisbon, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
8f30602351d0
Job Views:
41
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
Position Description:
CGI is looking for an Olympic Core Banking Support Analyst to join our team.
Your future duties and responsibilities:
1. Provide L2 Application support to end-users;
2. Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures;
3. Provide a high level of customer services and maintain customer's trust and confidence by creating positive customer relationships;
4. Adhere to Service Level objective target and roadmap;
5. Maintain / Enrich knowledge articles.
Required qualifications to be successful in this role:
Technical Skills:
• AS and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus
• Olympic / Midas knowledge
Qualification & Experience:
• Total 5+ years of overall IT experience.
• Total 2+ years of supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• Good knowledge of general ledger and general accounting schemes of financial products
• At least 1 to 2 years of experience as first & second-line (L1 and L2 support)
Language Skills:
• English - Expert
Soft Skills:
• Strong critical thinker with a problem-solving approach.
• Excellent verbal and written communication skills
• Willingness to continually update and enhance skills
• High level of persistence, can-do attitude & proactiveness
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