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Business Service Specialist, French Speaking
Há 1 mês
Bolt Customer Support is looking for a passionate Business Service Specialist to support our Business customers and drive our business, analyzing and developing current procedures to achieve more efficient and high-quality support to our customers.
Location: Tallinn, Estonia | Lisbon, Portugal | Warsaw, Poland
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission
About the role
As a Business Service Specialist, you will have a clear understanding of our key business goals and actively manage our business clients and partners to generate long-term value for them and the platform. You will also be a strong team player and willing to do things outside of the day-to-day work activities - driving local execution of our global projects through collaboration with the Business Service Specialists team in managing business priorities.
Bolt Business keeps ~30,000 businesses moving and ensures safe, reliable, and affordable ways for businesses in any industry to travel for work
Main tasks and responsibilities:
1. Interact with Bolt Business customers and Strategic Partners over any supported channel, including phone, chat, and e-mail, answer their questions and solve issues in the best possible way considering customers' & Bolt's interests in any language known to the employee.
2. Collaborate with Account Managers and respective employees with clear and strong communication.
3. Keep track of company policy changes or new product launches and provide accurate information to Bolt Business customers and Strategic Partners.
4. Work with cross-functional departments to drive business growth.
5. Analyze market-specific behavior to gain insights and support the team in improving customer experience and vertical procedures.
6. Project Management: Work closely with local and global teams to resolve the most challenging issues in our customer service operations.
What we expect
About you:
1. You have 1-2 years of experience, preferably in Customer Support for B2B clients.
2. You have good analytical skills: ability to interpret and present data to generate insights and support decision-making.
3. You exemplify ownership: show ability to proactively find solutions to business problems and have good project management skills.
4. You have passion: drive to work with new technologies or with B2B business.
5. You are an excellent communicator with the ability to effectively communicate with many stakeholders involved.
6. You are a French native language speaker and have Native or C1/C2 English Business level proficiency.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying
Become part of our Customer Support team
Our Support teams are essential in improving our offers as we communicate with customers and collect feedback. We're responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Apply now and join us to make cities for people, not cars.
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