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HR BSC Operations Manager

4 semanas atrás

Lisboa, Lisboa, Portugal Balazs Tempo inteiro
HR BSC Operations Manager (M/F)

Apply locations Portugal, Algés time type Full time posted on Posted Yesterday job requisition id R10062936

Air Liquide Europe Business Services (ALEBS) was created in 2019 in Lisbon, Portugal with the mandate to provide financial services for Air Liquide European entities. In the space of 4 years, it has expanded to over 400 employees based in 3 office locations: Lisbon, Tomar and Guarda. The geographical scope was extended to include, besides the European affiliates also entities located in Africa, Middle-East and India, and the operational scope was extended and includes today not just Finance, but also Human Resources.

How will you CONTRIBUTE and GROW?

The HR BSC Operations Manager reports directly to the G-BSC HR Operations Director. This position will lead and oversee our HR BSC Operations and will manage teams in the following HR areas: Talent Acquisition, Talent Management, Talent Development & Learning, Employee Experience, HR Digital Solutions (HRDS), Data Management and Compensation & Benefits. This position requires operational excellence, delivers outstanding employee support and drives strategic HR initiatives aligned with the organization's goals.

Key Responsibilities

Leadership & Management

1. Manage day-to-day operations of the HR BSC Operations team, ensuring legal compliance and that service delivery meets agreed-upon standards (SLAs)
2. Develop, implement, and monitor operational workflows, ensuring efficiency and scalability
3. Identify and resolve bottlenecks or inefficiencies in HR processes
4. Oversee resource allocation and workload balancing across teams
5. Support in the resolving of complaints following the escalation matrix
6. Seeking continuous improvement
7. Contribute and participate in optimization of people processes
8. Drive strategic HR BSC Operations program initiatives and deliver an excellent employee experience at a fast-growing global capacity
9. Ensure best practices for compliance, effectiveness and efficiency

Budget/Financial planning & reporting

1. Set and drive HR BSC Operations annual budget and financial planning process
2. Follow-up financial performance and cost base reduction opportunities
3. Report HR BSC Operations performance

Process Improvement

1. Actively participate and implement at local level the Global HR BSC Operations service delivery model
2. Work directly with internal stakeholders and third party to successfully implement Global HR BSC Operations service delivery model
3. Develop expert communities, best practice sharing, lessons learned and cross training to eliminate single points of failure and increase collaboration between teams
4. Identify efficiencies and recommend process improvements to reduce costs and ensure compliance with company policies
5. Proactively identify new trends and technologies for possible implementation and make recommendations on replacing or improving existing ineffective systems or processes
6. Monitoring of initiatives implementation

HR Digital Solutions

1. Oversee the management of employee records and HR systems, ensuring data accuracy, security, and compliance
2. Implement automation and process improvements to enhance service delivery and reduce administrative burden

HR Data Management

1. Lead the production of accurate and timely HR reports and dashboards for senior leadership
2. Analyze operational data to identify trends, measure efficiency, and recommend actionable improvements

1. Proactively identify and mitigate risks associated with HR BSC Operations and service delivery

Are you a MATCH?

Education

1. University degree in Human Resources, Business Administration or related field

Experience

1. Minimum of 8–10 years of HR experience, with at least 5 years in a leadership role in a shared services environment
2. Proven track record of managing multiple HR functions in a shared services or center of excellence environment
3. Experience in HR systems and data analytics tools

Skills & Competencies

1. Leadership: Strong ability to inspire, motivate and develop diverse teams
2. Strategic Thinking: Capable of aligning HR strategies with business objectives
3. Communication: Excellent interpersonal and communication skills, with the ability to influence at all levels
4. Analytical Skills: Proficient in data analysis and interpretation to drive decision-making
5. Project Management: Skilled in managing complex projects with multiple stakeholders
6. Problem-Solving: Adept at addressing operational challenges with innovative solutions
7. Highly organized and managing priorities
8. Working in a fast-paced multicultural environment: adaptation & decision making
9. Technical Proficiency: Knowledge of HRIS platforms, reporting tools and Google Suite

#LI-RO1

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Us

A world leader in gases, technologies and services for Industry and Health.

Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide could be here

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