Customer Support Non-voice
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Location:
Porto, Portugal (On-Site) As a Customer Support in Porto, you will help ensure performance goals across operations and fulfil client expectations related to operational excellence, with emphasis on quality, efficiency, and customer journey improvements. Responsibilities
- Efficiently handle incoming support inquiries (non-voice via chat and/or ticket) with accuracy
- Follow standard operating procedures (SOPs) and escalate complex issues as needed
- Investigate and collect information to provide to the customer
- Provide detailed and organized customer support and seek initiatives to improve the overall customer experience Qualifications
- Advanced level of English (written and oral) (C1)
- Understanding of how social platforms function
- Proven computer skills and a diligent work ethic
- High attention to detail and a problem-solving mindset
- Ability to communicate effectively, both in writing and verbally What’s In It For You
- Competitive salary and performance bonus
- Central location in Porto, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project
- Career development programs About Concentrix & Equal Opportunity Concentrix is an equal-opportunity employer. We are united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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