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Helpdesk Technician

Há 1 mês

Oeiras, Lisboa, Portugal Eugenia Talent Tempo inteiro
About the job (French & English) Helpdesk Technician

Type of position: Full-time position

Key languages:

Sector: IT / Helpdesk

About our Client:

Are you passionate about IT & CRM solutions? We are looking for a Helpdesk Technician to join a French company, a leader in the customized assistance industry. Our client trusts us to find the best addition to their team. If you would like to work in an environment where excellence and professionalism are valued, this opportunity is for you

The Offer:

1. Manage the communication with all external suppliers
2. Ensure compliance in terms of SLAs
3. Implement and inform our partners of the new versions of the contact center solutions
4. Handle and escalate incidents through the ticketing system and internally inform about the potential impact
5. Work closely with the CRM Product team and business teams to define and implement new contact center solutions (for instance voice, sms, chat, and WhatsApp)
6. Provide improvement ideas to grow operations performance
7. Help design, build, and implement the omnichannel project
8. Support transitions and assist the omnichannel transformation
9. Stay up to date on specific topics and participate in benchmarks (workforce management, asynchronous chat, WhatsApp push)

Requirements:

1. Excellent communication skills in English (French is preferable)
2. At least 3 years of experience working in a contact center environment
3. Able to multi-task, proactive, and good with time management
4. Strong knowledge of contact center specificities (IVR management, channel automation, call distribution, etc.)
5. Technical mind and problem-solving skills

Benefits:

1. Attractive salary
2. Permanent contract
3. Health insurance
4. Meal allowance
5. Transport subsidy
6. Great office space in Oeiras (with good public transport access)

The Process:

1. Submit your application and don't forget to send an updated CV
2. Get a call from our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey

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