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Customer Support Advisor

Há 13 horas


Lisbon, Portugal OVHcloud Tempo inteiro

Within your #OneTeam

We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.

Your main responsibilities

  • Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
  • Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
  • Keeping customers updated about the status of their opened requests and the resolution for the same
  • Offering after-sale support - order tracking and payment follow up when needed
  • Participating in different missions with the team, helping support customer loyalty programs
  • This position will require shift work on weekends and/or nights
  • A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

  • becoming independent in recognizing and troubleshooting most standard issues brought by customers
  • understanding the company product portfolio and related customer needs

And in 1 year

  • providing nuanced and complex resolutions to our customers
  • start developing technical skills in our dedicated training programs

Skills required

  • Proficiency in Portuguese / English and Spanish
  • Time management and prioritization are your forte
  • Customer centred
  • You like to help and having a positive impact on people you offer support to
  • Having the opportunity to work in an international environment is important to you