Field Service Engineer

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X‑ray technology—or multiple X‑ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best‑in‑class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

We are seeking a dedicated and technically skilled Installation, Field Service Engineer to join our team supporting Rapiscan’s advanced X‑ray and Trace product lines at Lisbon airport. This is a hands‑on role focused on ensuring the optimal performance, reliability, and safety of our screening systems.

Responsibilities

Installation, Service, and support of Rapiscan X‑RAY screening systems. This role will have primary responsibility for supporting all X‑ray and Trace product lines of Rapiscan systems at the Airports. The role includes but is not limited to:

- Installation, commissioning and service support of Rapiscan’s X‑ray systems.

- Carry out preventive and corrective maintenance on‑site.

- Ensure that the technical procedures are followed and PMs and CMs are carried out in accordance with technical recommendations.

- Attends all call‑outs.

- Works on shifts pattern to support customer site.

- Ensure that all documentation and service orders are completed correctly and promptly.

- Makes sure to submit service reports and non‑conformance reports as required without delay.

- Effectively contribute to the traceability of spare parts and accurate stocks counting.

- Be the site representative of Rapiscan, establishing a strong and trust relationship and responding proactively.

- Learn from the IT Specialists the Server setup and PLC engineers for integration and commissioning and become proficient.

- Guarantee that the systems are permanently accurate and optimized.

- Take part in other departmental ad‑hoc duties when required including special projects.

- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.

- Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct.

- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.

- Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

Requirements:

- A strong communication skill with excellent written and oral ability.

- Have excellent ability to trouble‑shoot complex systems and logically work through problems.

- Flexible during times of change and reacts to project adjustments promptly and efficiently.

- Must be self‑motivated and work well under pressure.

- Ability to obtain airport security passes essential (some require a Criminal Record check).

Knowledge & Training:

- An engineering electrical Diploma.

- Good English language skills: Spoken, Written and communication.

- A good general knowledge of mechanical, electrical, hydraulic, electronics – desirable.

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