Field Support Specialist

3 semanas atrás

Lisboa, Portugal Dandelion Payments Tempo inteiro

Field Support Reps at Ria travel daily to different locations visiting our existing agents. Working together with them to grow their customer base and transaction numbers, our Field Support teams know how to resolve anything from system queries up to marketing material supplies.

The purpose of the role is to grow our Company’s presence in the market through developing, retaining and managing a designated portfolio of existing agents. Tapping into the potential of those agents is what our Field Support Team does: they identify growth opportunities, make sure our agents know how to use our systems, arrange additional advertising material to attract more customers or simply give the guidance on who to contact technical or other type of support to help with arising issues.

Responsibilities

- Actively participate in the onboarding and training process of new agents.

- Strategically revisit existing agents, offering effective retraining activities when necessary.

- Act as a problem solver when agents face difficulties with their daily business at Ria.

- Provide or update branding solutions to existing agents in accordance with the Marketing Department’s guidelines.

- Create and foster strong relationships with the portfolio of agents to ensure a lasting business collaboration with Ria.

- Self-organize a structured weekly plan to meet established goals.

- Conduct routes and overnight stays as needed, and work under objectives and a visit agenda across various provinces.

Qualifications

- Excellent communication skills and the ability to build strong relationships.

- Experience in ethnic channel/indirect sales channel, preferably in the remittance, telecommunications, or prepaid sectors, as well as in selling services through distributors.

- Experience as a sales point manager (GPV).

- Accustomed to conducting routes and overnight stays.

- Ability to work independently and with minimal supervision.

- Assertive and goal-oriented approach.

- Resilience under stress.

- Customer-oriented mindset.

- Analytical thinking skills.

- Preference for knowledge of the distribution/indirect sales channel in Lisbon/Algarve

Do you want to work for Ria Money Transfer?
Be a part of our team that is driven, open, humble and transparent.

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