Italian E-Commerce Customer Support In Lisbon
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- 2000 Euros Welcome Bonus Launch Your Journey in E-Commerce Support Role Overview: As an E-Commerce Customer Support, you'll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.
Key Responsibilities
- Respond to customer inquiries with professionalism and warmth — primarily through digital channels
- Resolve issues for
- buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
- Guide users through platform features like cancellations, returns, and account updates
- Work cross-functionally with internal teams to deliver timely and accurate support solutions
- Escalate challenging or sensitive issues appropriately and efficiently
- Consistently meet quality benchmarks and turnaround expectations
- Offer
- clear, solution-focused guidance
- to enhance the customer journey
- Stay current on platform policies, feature updates, and e-commerce best practices
Requirements:
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skillsEagerness to learn and grow Why Join Us:
- Attractive
Salary:
Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Relocation Package: Assistance to make your move smooth and stress-free Onsite Work: Engage and grow in a collaborative office environment
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