Country Manager

3 semanas atrás

Lisboa, Lisboa, Portugal Dentsu Aegis Network Ltd. Tempo inteiro
As a Country Lead, you will support the operations in one (or more) of Merkle Nearshoring countries and serve as the primary representative of the company in this region. You are tasked with steering the business in line with local laws and corporate policies, ensuring operational excellence and compliance, cross-regional collaboration, people engagement and wellbeing, and managing all facets of the organization's activities within the country. This role requires a people leader with robust experience in managing cross-functional teams and operations in an evolving agency environment.

Key Responsibilities:

1. Leadership and People Management:

- Lead and manage the overall operations of nearshore Merkle offices, ensuring strategic objectives align with corporate goals.

- Oversee the management of teams across various functions, providing leadership and support to ensure a cohesive and productive work environment.

2. Representation and Compliance:

- Maintain compliance with local laws and regulatory obligations, ensuring all business activities are conducted legally and ethically.

- Engage with third parties, including government officials, business partners, and other relevant stakeholders to foster strong relationships and represent the company's interests.

- Implement and monitor compliance programs and internal controls to safeguard the organization's operations.

3. Operational efficiency and Optimization of Service Rate Card:

- Increase the operational efficiency of the offices by optimizing talent acquisition strategies and managing premises costs effectively.

- Collaborate with EMEA CXM to analyze and optimize the rate card for Merkle services, ensuring competitive pricing and alignment with market standards.

4. Resource Management and Staffing Optimization:

- Efficiently manage the staffing of nearshore resources on projects for DACH and EMEA clients, aiming to minimize idle time (bench) and maximize employee engagement and productivity.

5. Innovation and Growth Mindset:

- Inspire and encourage a growth and innovation mindset within the team, focusing on new technologies and quality improvement initiatives.

- Lead the adoption and implementation of advanced technologies and practices that support the strategic goals of the organization.

6. Cross-Regional Collaboration:

- Further the collaboration of talent across EMEA, promoting the democratization of CXM practices and knowledge sharing to enhance service delivery and client satisfaction for local and global clients.

7. Employment Relations and Human Resources Initiatives:

- Lead initiatives related to employment relations, including recruitment, training, performance evaluation, and development programs.

- Make decisions on employee rights, duties, and responsibilities, ensuring alignment with corporate values and local employment laws.

- Address and resolve complex human resource issues, fostering a productive and inclusive workplace environment.

Key Performance Indicators (KPIs):

1. Compliance with local legal and regulatory standards.
2. Local market voluntary (and total) turnover rate.
3. Local market profitable growth rate YoY.
4. Local market chargeability and client utilization.
5. Local market people engagement score.
6. Optimized regional bottom line cost structure.

Skills and Experience:

1. Proven experience in a leadership role within a consulting or similar business environment.
2. Senior leadership network in country.
3. Project-based agency experience.
4. Commercial acumen, growth mindset.
5. Strong understanding of local business laws and regulatory environments.
6. Excellent communication, negotiation, and interpersonal skills.
7. Demonstrated ability to manage and motivate teams in a dynamic and high-pressure setting.
8. Bachelor's or Master's degree in Business Administration, Law, or related field (nice-to-have).

Location: Lisbon

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

#J-18808-Ljbffr

  • Country Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal Ia Staffing Agency Tempo inteiro

    .JOB DESCRIPTIONJob Title: Country Manager - Sao PayIndustry: Fintech (E-Wallet, Payment Gateway & Remittances)Bilingual (English and Portuguese)Department: OperationsPosition OverviewThe Country Manager for Sao in São Tomé and Príncipe is responsible for overseeing the company's business operations, ensuring the successful implementation of products, and...

  • Country Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Elevus Tempo inteiro

    A Elevus é um grupo empresarial que oferece soluções inovadoras no mercado dos Recursos Humanos. Estamos no mercado desde 2001 a fornecer soluções de RH, não só em Portugal como também no mercado internacional. Neste momento estamos a recrutar um Country Manager para Lisboa. Vai ser responsável por dirigir e planear os escritórios em Portugal, com...

  • Country Manager

    Há 7 dias

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    A Elevus é um grupo empresarial que oferece soluções inovadoras no mercado dos Recursos Humanos. Estamos no mercado desde 2001 a fornecer soluções de RH, não só em Portugal como também no mercado internacional. Neste momento estamos a recrutar um Country Manager para Lisboa.Vai ser responsável por dirigir e planear os escritórios em Portugal, com...

  • Country Manager

    Há 15 horas

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Client:ZUMUBLocation:SpainJob Category:OtherEU work permit required:YesJob Reference:d683ea285093Job Views:3Posted:15.03.2025Expiry Date:29.04.2025Job Description:We are seeking a dynamic and experienced Country Manager to lead the market in Spain.As a Country Manager, you will be responsible for strategic...

  • Country Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Expert Executive Recruiters (Eer Global) Tempo inteiro

    Our client is a global leader in IT/ technology-driven services industry well established and presented in several countries worldwide.They empower organizations to achieve their full potential by delivering innovative and impactful solutions that accelerate business growth, operational excellence and customer satisfaction to their clients.Their team of...

  • COUNTRY MANAGER

    3 semanas atrás

    Lisboa, Lisboa, Portugal IA STAFFING AGENCY Tempo inteiro

    JOB DESCRIPTIONJob Title: Country Manager - Sao PayIndustry: Fintech (E-Wallet, Payment Gateway & Remittances)Bilingual (English and Portuguese)Department: OperationsPosition OverviewThe Country Manager for Sao in São Tomé and Príncipe is responsible for overseeing the company's business operations, ensuring the successful implementation of products, and...

  • COUNTRY MANAGER

    Há 5 dias

    Lisboa, Lisboa, Portugal IA STAFFING AGENCY Tempo inteiro

    JOB DESCRIPTION Job Title: Country Manager - Sao Pay Industry: Fintech (E-Wallet, Payment Gateway & Remittances) Bilingual (English and Portuguese) Department: Operations Position Overview The Country Manager for Sao in São Tomé and Príncipe is responsible for overseeing the company's business operations, ensuring the successful implementation of...

  • Country Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal Bloq Tempo inteiro

    At Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...

  • Country Manager for Portugal

    Há 22 horas

    Lisboa, Lisboa, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

    About Our CompanyWe empower organizations to achieve their full potential by delivering innovative and impactful solutions that accelerate business growth, operational excellence, and customer satisfaction.Job Summary:This is an exciting opportunity to become the country manager for Portugal and lead our team to achieve exceptional results.Key...

  • Country Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Bloq Tempo inteiro

    .At Bloq.It, we've created the world's leading smart locker solution.Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest...

  • Country Manager Portugal

    Há 5 dias

    Lisboa, Lisboa, Portugal Ibanfirst Tempo inteiro

    The Country Manager (CM) is responsible for leading iBanFirst in-market team and sustaining the optimal environment by working collaboratively with key stakeholders such as iBanFirst clients, partners, local authorities (in respect of the legal requirements in place), regulators (in collaboration with the compliance team) and other players impacting...

  • Country Manager Portugal

    2 semanas atrás

    Lisboa, Lisboa, Portugal Ibanfirst Tempo inteiro

    The Country Manager (CM) is responsible for leading iBanFirst in-market team and sustaining the optimal environment by working collaboratively with key stakeholders such as iBanFirst clients, partners, local authorities (in respect of the legal requirements in place), regulators (in collaboration with the compliance team) and other players impacting...

  • Country Manager Portugal

    Há 4 dias

    Lisboa, Lisboa, Portugal iBanFirst Tempo inteiro

    The Country Manager (CM) is responsible for leading iBanFirst in-market team and sustaining the optimal environment by working collaboratively with key stakeholders such as iBanFirst clients, partners, local authorities (in respect of the legal requirements in place), regulators (in collaboration with the compliance team) and other players impacting...

  • Country Manager Portugal

    Há 5 horas

    Lisboa, Lisboa, Portugal iBanFirst Tempo inteiro

    The Country Manager (CM) is responsible for leading iBanFirst in-market team and sustaining the optimal environment by working collaboratively with key stakeholders such as iBanFirst clients, partners, local authorities (in respect of the legal requirements in place), regulators (in collaboration with the compliance team) and other players impacting...

  • Country Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Dentsu Aegis Network Ltd. Tempo inteiro

    As a Country Lead, you will support the operations in one (or more) of Merkle Nearshoring countries and serve as the primary representative of the company in this region. You are tasked with steering the business in line with local laws and corporate policies, ensuring operational excellence and compliance, cross-regional collaboration, people engagement and...

  • Country Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Dentsu Aegis Network Ltd. Tempo inteiro

    As a Country Lead, you will support the operations in one (or more) of Merkle Nearshoring countries and serve as the primary representative of the company in this region. You are tasked with steering the business in line with local laws and corporate policies, ensuring operational excellence and compliance, cross-regional collaboration, people engagement and...

  • Country Business Lead

    Há 2 dias

    Lisboa, Lisboa, Portugal Ibanfirst Tempo inteiro

    About the RoleiBanFirst is looking for a dynamic and results-driven Country Manager to lead our Portuguese market. As a key member of our commercial team, you will be responsible for developing and executing the sales strategy in-country, working closely with cross-functional teams to achieve business objectives.Main ResponsibilitiesDeveloping and...

  • Country Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Dentsu Aegis Network Ltd. Tempo inteiro

    As a Country Lead, you will support the operations in one (or more) of Merkle Nearshoring countries and serve as the primary representative of the company in this region.You are tasked with steering the business in line with local laws and corporate policies, ensuring operational excellence and compliance, cross-regional collaboration, people engagement and...

  • Country Manager

    Há 15 horas

    Lisboa, Lisboa, Portugal Dentsu Aegis Network Ltd. Tempo inteiro

    As a Country Lead, you will support the operations in one (or more) of Merkle Nearshoring countries and serve as the primary representative of the company in this region.You are tasked with steering the business in line with local laws and corporate policies, ensuring operational excellence and compliance, cross-regional collaboration, people engagement and...

  • Country Manager

    Há 3 dias

    Lisboa, Lisboa, Portugal Dentsu Aegis Network Ltd. Tempo inteiro

    As a Country Lead, you will support the operations in one (or more) of Merkle Nearshoring countries and serve as the primary representative of the company in this region.You are tasked with steering the business in line with local laws and corporate policies, ensuring operational excellence and compliance, cross-regional collaboration, people engagement and...