Customer Service Advisor German + English
4 semanas atrás
Job Title
Customer Service Advisor German + English
Location
Lisbon, Portugal (OnSite)
Start Date
08 January 2026
Company
Insurance Sector
Schedule
Monday to Friday (including bank holidays)
07:30 – 20:00, rotational shifts
Weekends off
Contract Type
CDD 6 months
Job Description
We are looking for German + English-speaking Customer Service Advisors to support an international insurance company. In this role, you will handle customer inquiries, provide policy information, process requests, perform case follow-ups, and ensure a high-quality service experience. You will communicate by phone and email while maintaining accuracy, empathy, and compliance with company procedures.
Compensation
Base salary: 1100 x 14 months
Performance bonus: 100 x 12 months
Complexity bonus: 100 x 11 months
Allowances
Meal allowance: 7.23 per working day
- Note: From 01/01/2026, meal allowance standardizes to 7.63 per day for all employees (increase for Lisbon, Braga, Aveiro).
Transport allowance: 20 per month
- Note: For new hires starting from 01/01/2026, this allowance is discontinued. Existing recipients keep it.
Benefits
Health insurance from day 1 (employee pays monthly fee; becomes free after 6 months of contract).
Position bonus for Braga (details can be added if needed).
Work Model
OnSite, Lisbon
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