Danish Customer Specialist in Portugal | No Night Shifts
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About the Role
As an Automotive Customer Support Specialist, you'll be the primary point of contact for customers, assisting with a variety of vehicle
- and service-related inquiries. Through phone, email, chat, and digital platforms, you'll provide expert support on products, services, accounts, orders, subscriptions, and more, ensuring every customer enjoys a seamless and positive experience.
Key Responsibilities
- Deliver professional customer support via phone, email, chat, and other digital communication channels.
- Assist customers with inquiries related to vehicles, products, services, accounts, and ownership support.
- Manage requests involving orders, appointments, subscriptions, billing, and payments.
- Provide clear and accurate information about automotive products, services, and company policies.
- Resolve customer concerns efficiently while maintaining a high standard of service.
- Escalate technical or complex issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and case updates using internal systems.
- Stay up to date with the latest automotive products, services, technologies, and industry trends through continuous learning.
Requirements:
- Language
Skills:
Fluent in Danish (C1/C2 level) and English (B2 Level)
- Eligibility: EU citizenship or valid Portuguese residency card
-
Skills:
Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
Benefits:
- Competitive
Salary:
Based on your experience and skills
- Performance Bonuses: Rewards for outstanding service
- Comprehensive Insurance: Health and life coverage for your well-being
- Meal Allowance: Support for daily meals
- Remote Work: Enjoy the flexibility of working from home
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