Danish Customer Specialist In Portugal | No Night Shifts
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Drive Your Career Forward as an Automotive Customer Support Specialist
Do you have a passion for the automotive industry and enjoy delivering exceptional customer service? Join a global team supporting a leading automotive brand and build your career in a fast-paced, innovative environment. If you're a strong communicator who enjoys solving problems and helping customers, this is the opportunity for you.
About the Role:
As an
Automotive Customer Support Specialist
, you'll be the primary point of contact for customers, assisting with a variety of vehicle- and service-related inquiries. Through phone, email, chat, and digital platforms, you'll provide expert support on products, services, accounts, orders, subscriptions, and more, ensuring every customer enjoys a seamless and positive experience.
Key Responsibilities:
Deliver professional customer support via phone, email, chat, and other digital communication channels.
Assist customers with inquiries related to vehicles, products, services, accounts, and ownership support.
Manage requests involving orders, appointments, subscriptions, billing, and payments.
Provide clear and accurate information about automotive products, services, and company policies.
Resolve customer concerns efficiently while maintaining a high standard of service.
Escalate technical or complex issues to the appropriate internal teams when necessary.
Maintain accurate records of customer interactions and case updates using internal systems.
Stay up to date with the latest automotive products, services, technologies, and industry trends through continuous learning.
Requirements:
Language Skills:
Fluent in Danish (C1/C2 level) and English (B2 Level)
Eligibility:
EU citizenship or valid Portugueseresidency card
Skills:
Strong analytical, creative, and communication abilities
Mindset:
Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
Benefits:
Competitive Salary
: Based on your experience and skills
Performance Bonuses
: Rewards for outstanding service
Comprehensive Insurance
: Health and life coverage for your well-being
Meal Allowance
: Support for daily meals
Remote Work:
Enjoy the flexibility of working from home
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