Client relations

The Company
Since our founding in 2003, at Athena Advisers, we have built relationships with our clients and their families to invest in sound property assets in world-renowned destinations. With offices in London, Lisbon, and the French Alps, our team of international
Advisers is dedicated to helping you navigate local market opportunities.
We meticulously curate our diverse property portfolio, offering everything from alpine ski chalets to sleek townhouses and beach houses, each selected for its investment potential and lifestyle appeal. As remote working reshapes how people view second homes,
we recognize these properties as safe havens that preserve wealth, generate income streams and enrich lives.
Working with developers has allowed us to build value for investors and neighborhoods by influencing the aesthetic, the design and the thinking around property development.
We believe that investing across borders should be simple and accessible for our clients, wherever they are in the world. Athena's approach has a worldly mindset and a local understanding to ensure a fruitful and sound journey into real estate investment and
lifestyle experience. Join our mission.
Athena Advisers - Property. Investment. Lifestyle:
The Role
This is a maternity leave cover position for a proactive Client Relations Manager based in Portugal. In this role, you will serve as the primary contact for our clients, delivering exceptional service and ensuring smooth operations.
Your responsibilities will include managing client documentation, partnership agreements, and compliance matters, all while fostering strong client relationships. You will build and maintain connections with clients, addressing inquiries and concerns promptly.
Overseeing all client-related documentation, you will ensure conformity to industry regulations and company policies.
Additionally, you will support the sales process by understanding client needs and collaborating with the sales team to identify growth opportunities. Your innovative strategies will drive business development campaigns and help uncover new value propositions
through both existing and new channels.
You will also play a key role in enhancing the company's reputation by gathering client feedback to inform continuous improvement efforts.
To excel in this role, you should have proven experience in client relations or a similar position, strong organizational and multitasking skills, and excellent communication abilities. A proactive approach to problem-solving and innovation is essential, as
this position is crucial for ensuring client satisfaction and driving the company's success.
High-Level Goals

Coordinate and manage all necessary documentation to kick-start the process of each sale
Provide personal & legal assistance between developer, lawyer, and client, ensuring they fully understand the sales process and the content of all documents
Oversee sales process follow-up (CPCV, deed signatures, deposits)
Provide guidance and support to clients with inquiries regarding the property (plan, layout, delivery, etc.) to reduce the interaction between the client and the developer
Chase all parties involved to keep their motivation to a high level and ensure they are all working towards the scheduled exchange deadline Core Responsibilities
Responsibilities will include, but are not limited to, the following:

Report regularly to the sales team regarding their specific clients
Update regularly to the client and the team regarding the work evolution of each project
Monitor all sales through to successful completion and respond in a timely fashion to client and agent inquiries
Coordinate and follow up on all department invoicing. Update tracking on all in-house systems (CRM, G-DRIVE)
Support the London office with the completion of all Portuguese mandates
Take the appropriate initiative to ensure performance standards are met Qualifications
Education
Bachelor's degree in business administration or law, or demonstrable experience and success within client/vendor relationships roles. Experience

Exceptionally strong customer service skills gained in a fast-paced client service environment
Excellent organizational and planning skills and a good understanding of off-plan real estate management
Good knowledge of property law, particularly concerning Portuguese real estate Skills

Excellent written and verbal communication skills in both English and Portuguese. French a distinct advantage (not mandatory)
Strong IT skills with advanced MS Office Suite and Google Suite skills.
Good understanding of all policies & procedures
Experience of Portuguese Property Law Personal Attributes

Results-driven and highly motivated.
High level of professionalism and integrity.
A multitasker with the ability to work under pressure and to deadlines
Excellent attention to detail and accuracy with a high level of numeracy Additional Requirements

Have a flare for numbers and work well with people
Self-motivated to learn new concepts and participate in new projects.
Pro-active 'doer', keen to roll your sleeves up and make a big difference as part of the team
Bags of energy and a positive can-do attitude If you are a driven and resourceful professional with a keen desire to contribute your skills and expertise to a dynamic organization, we would love you to join us on our journey of innovation and excellence at Athena.